Customer Experience

hace 2 semanas


Zapopan, México Sunwise Energy A tiempo completo

We are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and fostering positive relationships.

**Qualifications**:

- Previous experience in a customer service or customer experience role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and decision-making abilities.
- Empathy and a customer-centric mindset.
- Ability to work in a fast-paced environment.
- Familiarity with customer relationship management (CRM) tools is a plus.
- Time Management
- Bachelor’s degree in business, marketing, communications, or a related field is preferred.
- Hubspot Knowledge is a plus

**Responsibilities**:

- Provide accurate and timely information to customers, addressing their needs and concerns effectively.
- Strive to exceed customer expectations and create memorable experiences.
- Issue Resolution or complaints promptly and professionally.
- Collaborate with other departments to ensure quick and effective resolution of customer problems.
- Document and track customer interactions and resolutions.
- Develop and maintain a deep understanding of our products/services to provide knowledgeable assistance to customers.
- Keep abreast of product updates, promotions, and industry trends.
- Gather and analyze customer feedback to identify areas for improvement.
- Work closely with cross-functional teams to implement changes based on customer insights.
- Build and maintain strong, positive relationships with customers.
- Identify opportunities to upsell or cross-sell additional products/services based on customer needs.
- Collaborate with internal teams to enhance existing processes and workflows to improve the overall customer experience.
- Propose and implement initiatives to streamline customer support operations.

**Additional information**:

- Monday to Friday 7:00 am to 4:00 pm
- Zona de trabajo: Juan palomar y Naciones Unidas

Tipo de puesto: Tiempo completo

Salario: $9,500.00 - $10,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Estacionamiento gratuito
- Opción a contrato indefinido
- Seguro de gastos médicos mayores
- Seguro dental

Lugar de trabajo: Empleo presencial


  • Customer Experience

    hace 2 semanas


    Zapopan, México Intugo A tiempo completo

    _Advanced english skills required_ - This is a fully on-site position in Guadalajara, Jalisco_ **RESPONSIBILITIES** 1. TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS 2. TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN 3. KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS 4....


  • Zapopan, México PROCESADORA DE JALISCO S.A. DE C.V. A tiempo completo

    **Customer service coordinator** **MAIN RESPONSIBILITIES**: - Prepare quotes requested by clients - Customer Support - Order management - Product request and shipment - Attention to customer visits **KNOWLEDGE, SKILLS AND ABILITIES**: - MS Office skills (EXCEL) - Mathematical abilities - Organized - Communication skills - Conflict management skills -...

  • Customer Support

    hace 5 días


    Zapopan, México Intugo A tiempo completo

    _ADVANCED ENGLISH SKILLS REQUIRED_ - HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED_ **QUALIFICATIONS**: - PREVIOUS EXPERIENCE IN A TELEPHONIC OR PERSONAL CUSTOMER CONTACT POSITION IS PREFERRED. - CUSTOMER SERVICE ORIENTATION. - EXCELLENT COMMUNICATION SKILLS, WRITTEN AND VERBAL. - BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND...

  • Customer Advocacy

    hace 6 días


    Zapopan, México Trabaja en Intugo A tiempo completo

    **Qualifications**: - **Previous experience** in a direct customer contact position is preferred. - Customer service orientation; energetic and outgoing personality. - **BILINGUAL - English/Spanish a plus.** **We offer**: - SALARY AND BENEFITS: 16,100 GROSS MONTHLY - 2500 MONTHLY BONUS - 2% SAVINGS FUND - 1,400 FOOD STAMPS - 20-DAY CHRISTMAS BONUS) -...


  • Zapopan, México TocteBrand A tiempo completo

    As a Customer Acquisition Specialist, your primary role is to ensure customer satisfaction and success. This involves developing strong relationships with customers, understanding their needs and helping them get the most value from the company's products or services. - Lead generation and qualification for the Customer Success department, establishing first...

  • Customer Service Agent

    hace 4 días


    Zapopan, México Intugo A tiempo completo

    **We are hiring Customer service Agent On site** **Requirements**: - PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED. - CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY. - ADVANCE ENGLISH LEVEL **Activities**: - RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES -...

  • Customer Service Agent

    hace 2 semanas


    Zapopan, México Sunwise Energy A tiempo completo

    With years of experience, Sunwise Energy is a company offering turnkey renewable energy solutions to its clients. Sunwise Energy integrates all the aspects of solar sales and installations in-house to offer and guarantee the best quality of service and maintenance to its customers. Survey, Design, Permitting & Engineering, Financing, Installation. In your...

  • Customer Service Agent

    hace 5 días


    Zapopan, México Trabaja en Intugo A tiempo completo

    **Qualifications**: - PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED. - CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY. - BILINGUAL - English/Spanish is a must **Responsibilities**: - RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES. - MAKE MULTIPLE FOLLOW-UP...


  • Zapopan, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Sales Specialist Arrow Electronics is looking for a Customer Sales Specialist to join our team in Guadalajara! **What You'll Be Doing** - Manage the overall account relationship and the day-to-day sales activities by providing service and support to assigned customer base - Working with internal and external resources, facilitating...

  • Customer Service

    hace 1 semana


    Zapopan, México Market Business Co A tiempo completo

    **Tu posición**: Tendrá como objetivo coordinar y ejecutar las herramientas de medición de la satisfacción del cliente: - Deberás generar índices e indicadores de satisfacción del cliente. - Atenderás los distintos canales de comunicación del cliente. - Establecerás herramientas para la medición de satisfacción del cliente. - Revisarás y darás...


  • Zapopan, México Digital Risk, LLC. A tiempo completo

    Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...

  • Manager Customer Solutions

    Encontrado en: Talent MX C2 - hace 3 semanas


    Zapopan, México Avnet A tiempo completo

    Who We Are:At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re...

  • Credit Specialist

    hace 2 semanas


    Zapopan, México Intugo A tiempo completo

    _This is a fully on-site position in Guadalajara, Jalisco_ **RESPONSIBILITIES** ~RECEIVE INBOUND CALLS FROM DEALERSHIPS ~COMPARE CUSTOMER'S INFORMATION TO THEIR CREDIT REPORT. ADJUST APPLICATIONS. ~DETERMINE CUSTOMER CREDITWORTHINESS BY STUDYING CUSTOMER CREDIT APPLICATION ~IDENTIFY AND ESCALATE CREDIT DECISIONS THAT REQUIRE MANAGEMENT REVIEW ~SUPPORT THE...

  • PeopleSoft HCM

    Encontrado en: Talent MX C2 - hace 9 horas


    Zapopan, México Oracle A tiempo completo

    Preferred Qualifications Education & Experience: - ./. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on Application...

  • PeopleSoft HCM Support Engineer

    Encontrado en: Talent MX C2 - hace 3 semanas


    Zapopan, México Oracle A tiempo completo

    Preferred Qualifications Education & Experience: - ./. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on Application...

  • Technical Analyst Support

    hace 2 semanas


    Zapopan, México Oracle A tiempo completo

    Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...

  • PeopleSoft HCM Support Engineer

    Encontrado en: beBee S MX - hace 4 semanas


    Zapopan, México Oracle A tiempo completo

    Preferred Qualifications Education & Experience: B.A./B.S. in a technical field such as computer engineering or equivalent experience required 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products Prior relevant experience in providing technical customer support Technical experience with working...

  • ERP Specialist

    Encontrado en: Talent MX C2 - hace 3 semanas


    Zapopan, México Oracle A tiempo completo

    OTA-LAD-MX Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle...

  • Principal Technical Analyst

    Encontrado en: Talent MX C2 - hace 3 semanas


    Zapopan, México Oracle A tiempo completo

    Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...

  • Principal Technical Analyst

    Encontrado en: Talent MX C2 - hace 8 horas


    Zapopan, México Oracle A tiempo completo

    Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...