Manager Customer Solutions

hace 4 semanas

Zapopan, México Avnet A tiempo completo

Who We Are:


At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet


Job Summary:

Manages customer solutions team members responsible for both small- and large-scale multi-million dollar complex integration solutions customers. Plans and directs activities for revenue growth, Profit and Loss (P&L) profitability, key business metrics and securing customer satisfaction while driving the implementation of corporate strategies. Collaborates with sales and integration leadership to manage the customer's business strategies and future product plans to align company offerings and resources where mutually beneficial. Responsible for assigned projects, metrics including profitability, on time delivery, organic growth, continuous improvement, margins, material management, push, pull, cancel re-schedules, operationalizing globally business solutions.


Principal Responsibilities:

  • Provides leadership and direction to drive continuous improvement and identify profit leaks. This role is the face of the customer to the company.
  • Drives productivity, process control, resource management and consistent business practices across the assigned sales organization based on a thorough understanding of the end to end business processes.
  • Manages required activity with various support organizations in support of delivering customer service level expectations, including engineering, global logistics, supply chain, contracts and New Product Introduction (NPI).
  • Develops metrics for monitoring performance to customer commitments for all assigned customer support service activities.
  • May lead or manage projects including analyzing current operational practices, customer specific inventory models, customer service levels and financial performance to drive change and to execute to the committed deliverables.
  • Manages and develops manager level staff and a direct staff, including account assignments, hiring, development, training, disciplinary recommendations and resolving complex issues related to performance.
  • Manages a cross section of the largest and/or most strategic accounts with the highest degree of complexity and variability.
  • Manages organic growth and global strategies for accounts.
  • Other duties as assigned.


Job Level Specifications:

  • Manages experienced, professional employees and/or supervisors; and/or manages large, complex technical and/or business support teams. Accountable for the performance and results of a team and/or department.
  • Interprets and administers policies, processes and procedures that affect direct reports and the workflow of the team/department. Adapts departmental plans and priorities to address resource and operational challenges. Contributes to budget development and performance standards of department and direct reports.
  • Assignments are defined in the form of objectives. Decisions are guided by policies, procedures, business plans and independent judgment.
  • Collaborates with team(s), customers/ clients, functional peer group managers and occasionally senior management. Participates and presents at meetings with internal and external representatives.
  • Decisions may have impact on work processes and outcomes. Erroneous decisions or recommendations may result in serious delays and considerable expenditures of additional time, people and/or financial resources.


Work Experience:

  • Typically 6+ years including 2+ years of supervisory experience


Education and Certification(s):

  • Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.


Distinguishing Characteristics:

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

  • Generous Paid Time Off

  • Savings Fund

  • Paid Holidays

  • Medical, Dental, Vision and Life Insurance

  • Education Assistance

  • Employee Development Resources

  • Employee Wellness, Leadership Development, and Mentorship Programs

  • Year-End Bonus

  • Food Coupons

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

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