Ikea Business Leader

hace 3 semanas

Ciudad de México CDMX IKEA A tiempo completo

**Job ID**: REF5418Y

**Date posted**: 26/08/2024

**Company description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
**Job description** Customers**:

- I understand my local market, our consumers, specifically business customers and their business needs, and use this knowledge to improve our customers’ shopping experience.
- I always look at our store through the eyes of my customers and spend part of my working time on the shop floor. I use this opportunity to talk to my customers and colleagues, giving input and encouraging feedback on how we can make shopping easy, convenient and successful for our business customers.
- I use knowledge of my customers, my market and the competition, and work together with my colleagues, local marketing and matrix partner to secure an offer appropriate for our local market in all media.
- I know about all the services offered in our store and use this knowledge to help my customers make informed choices, which results in a better shopping experience for them. I am responsible for the implementation and communication of services specifically aimed at supporting the shopping needs of business customers.

**Commercial/Business**:

- Knowing my local market potential and leading the commercial team, local marketing, store commercial activity leader and other stakeholders to plan and implement commercial activities that will attract and convert more business visitors to customers. I ensure we maximise the use of all external and internal media and activities to become the first choice for furnishing solutions in the local Business community.
- Taking fast action on commercial opportunities; acting on customer feedback, as well as competition, supply and performance analysis.
- Working with customer relations and operations on service execution supporting the business shopping experience, including supporting country IKEA BUSINESS leader in forecasting of sales volumes that will be driven through LCD and CCD.
- Analysing the results of media and (store) activities aimed at business customers against my stated objectives. I do this to learn what has worked and what has not. I use this information to plan future activities and to share our learning with my matrix and colleagues.
- Networking between stores to share good examples and successes, as well as participating in national projects to generate best practice examples.
- Ensuring that all my actions are aligned with our objectives of becoming the leader in life at home and work and growing with sustained profitability.
- Creating an action plan, working with the store commercial team and local marketing. This is based on the store business plan, national commercial calendar, agreed goals and key performance indicators (KPIs) for my store and BUSINESS KPIs.
- Communicating the IKEA BUSINESS action plan to my store colleagues and matrix in a way that motivates them to take ownership for their part in achieving the overall goals.
- Ensuring the qualitative and efficient implementation in my store and securing that all functions take responsibility for delivering their part.
- Following up on the action plan and communicating progress and results to my store colleagues and matrix partner.

**People**:

- I provide an inspiring and motivating direction for my colleagues and engage them fully in the IKEA BUSINESS objectives.
- I ensure we have the right number of co-workers and planners in place at the right time to serve business customers successfully.
- I take an active role in the store management team by sharing my knowledge and experience and encouraging others to do the same.
- I create an environment of trust by encouraging open, constructive, honest, two-way feedback with my colleagues.
- I actively support national projects.
- I work with the store sales manager to identify my successor.
- I am responsible for my own development and look to my manager and my matrix to support me in improving my competence.

**Financial**:
I deliver on my agreed goals and key performance indicators (KPIs) by:

- Commercially driving sales to businesses through my short-term and long-term action plans.
- Understanding the impact of my actions on the financial results of my store and know which results I have influence over.
- Analysing my KPIs and working with the store to create meaningful actions to achieve our agreed goals.
- Ensuring all commercial activities and sales initiatives grow our business and support the sustaining of long-term profitability.
- Controlling costs through workin

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