Customer Training Specialist

hace 2 semanas

Jalisco, México Prometeo Talent A tiempo completo

**Introduction**

Hey there At Prometeo Talent, our goal is to connect exceptional talents like you with innovative leaders in the industry. We are delighted to introduce our client, a company that provides appropriate solutions to scale, optimize and transform their commercial operations with personalized participation models to medium-sized companies.. We invite you to read this position's details and then apply

**Position Overview**
As a Customer Training Specialist, your primary objective is to guarantee an exceptional experience for our customers in every interaction with our suite of products and services. This includes ensuring a high-quality experience during the initial training post-sale and providing continuous coaching for users at all levels throughout their engagement with the client.

**Key Responsibilities**
- Proficient in developing, overseeing, and presenting training sessions through online training tools.
- Skilled in producing customer-oriented training videos.
- Capable of providing training in various formats, including individual sessions, group sessions, webinars, and face-to-face interactions.
- Able to seamlessly transition training interactions into potential lead generation opportunities when appropriate.
- Emphasis on user education and promoting the adoption of products/services.
- Willingness to occasionally travel for professional development, customer user workshops, or corporate meetings.
- Familiarity with administrative processes.

**Required Experience/Skills**:

- Customer-centric approach with a genuine enthusiasm for delivering exceptional customer service.
- 1+ years of experience as training specialist
- Advanced English level
- Outstanding interpersonal communication and presentation skills, coupled with high energy and the ability to be assertive while maintaining respect.
- Resourceful, organized, and exhibits a professional demeanor.
- Understanding and appreciation of change management aspects, emphasizing the drive for adoption and adherence.
- Proficiency in an additional language, particularly Portuguese and French, at a professional level, is highly desirable.

**Enjoy great benefits**
- Competitive salary
- Health insurance
- Days of paid vacation per year
- Hybrid work
- Mexico holidays
- Christmas bonus

Tipo de puesto: Tiempo completo

Salario: $18,000.00 - $23,000.00 al mes

Pregunta(s) de postulación:

- Cuál es tu expectativa salarial?
- Cuánta experiência tienes como Customer Training Specialist?

Idioma:

- Inglés (Obligatorio)

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