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Customer Service Representative

hace 1 mes

Saltillo, México Elettric80 A tiempo completo

E80 Group, located in Viano, Italy is a leading global provider of automated intralogistics systems for the consumer products industry. Our vision is to optimize the value chain of our customers by increasing productivity and quality across their facilities. Safety, Technology innovation, and Integration are key elements of our solutions and services. E80 Group believes in the value of the team as well as in the power of the individual team-members contributions.

The CSR provides direct day-by-day operational support for Spare Parts Department through the responsibilities listed below:
**Responsibilities**:

- Checks and coordinates spare parts inquiries from customers
- Follows a customer inquire, issues quotes from SAP system, stating the price, terms of delivery and terms of payment and validity of quotation
- Follows-up & receives official purchase orders from the customers
- Prioritizes orders for spare parts to deal wh the breakdowns
- Prepares and sends the order confirmation to customer including the price, delivery dates, mode of shipment, payment and delivery terms, CS orders
- Works closely with the purchasing manager to assist in sourcing. Performs a proactive follow up & coordination with suppliers, customers to arrange shipments
- Prepares the necessary shipping documents for customs clearance including pro-forma invoices
- Arranges the proper return and replacement of the defective item under warranty, repair, wrongly ordered or delivered item/s
- Checks, follows up and corrects the stock discrepancies
- Prepares proactive Recommended Spare Parts offers
- Prepares quotes for customers for PM/HD/service intervention using existing templets
- Fields customer calls and helps trouble shoot spare parts problems. Identifies part numbers using a spare parts manual, 3D drawing, or a schematic.
- Builds strong relationships with customers
- Covers for shipping/receiving duties when Shipping and Receiving Clerk is absent
- Works closely with Shipping and Receiving Clerk on all direct shipment to customers from E80 HQ
- Other duties/responsibilities as assigned

**Requirements**:

- Good communication skills and the ability to work in a team, work directly with the customer and with all levels of personnel is required
- Basic knowledge of Microsoft Office is required
- SAP Experience is a plus
- Must be analytically natured and detail oriented

Tipo de puesto: Tiempo completo

Salario: A partir de $25,000.00 al mes

Prestaciones:

- Seguro de gastos médicos mayores

Lugar de trabajo: Empleo presencial

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