Support Officer

hace 3 días


Guadalajara, México Projects Abroad A tiempo completo

We are proud to be an award-winning organisation that has the gold standard in international volunteering and internships. Through energy, excellence, and empowerment we strive to create safe, stress-free, and meaningful experiences for our participants.

Our plans for the future are big. We believe that meaningful travel provides a defining experience for young people as they move from adolescence into adulthood, and we know that the work we do transforms communities.

We have an exciting opportunity for an enthusiastic, capable, methodic, organized and detail oriented Support Officer. This role involves supporting Pre-departure and other administration departments within the company like travel, visa, customer satisfaction, payments etc.

A great listener, accurate written skills along with excellent verbal communication and detail oriented are a must to be successful in this role. Administrative and repetitive tasks is a major part of this role. By being enthusiastic, efficient and supportive, you will assist mainly the Support Manager and Pre Departure staff.

**Key Responsibilities and Accountabilities**:

- Log travel arrangements in the system of all travelers.
- Issue the Participation Certificates for all travelers.
- Help the Support Manager with the elaboration of the monthly Customer Satisfaction
Report.
- Help with visa instructions maintenance, cancellation requests, customer satisfaction
complaints.
- Other reasonable duties.

**Essential Experience and Skills**:

- Fluent in written and conversational English.
- Organized, methodic, attention to detail, proactive, responsible and trustworthy.

**Desirable**
- Personal travel experience and having worked in the travel industry or in an
international multi-cultural organization is highly desirable but not a must.

**Please note**:
**Salary**: $12,000.00 - $14,000.00 per month

Application Question(s):

- Do you speak English fluently and comprehensively at an advanced conversational level?
- Do you enjoy working remotely and in the office?
- Are you able to demonstrate the following characteristics:

- Enthusiasm
- Charisma
- Professionalism

Work Location: Hybrid remote in 44670, Guadalajara, Jal.


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