Cargo Services Manager and Country Lead
hace 3 semanas
CGO - Cargo Commercial
- Mexico City
- Cathay Pacific
- Application Deadline
15 Feb 2024
Company Description
Move Beyond To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go
Role Introduction
**_ Overview_**
**Safety and Regulatory Compliance**
- Conform to the required safety and security standards, meet all company, local, international aviation, authority and legal requirements
- Oversee all safety issues relating to cargo services, specifically but not limited to handling of dangerous goods, freighter load control, cargo build up and aircraft loading
- Partner with the Regional Cargo Services Manager to develop Emergency and Accident and Business Continuity Plans
**Efficiency Improvement**
- Proactively implement e-AWB and e-Freight initiatives
- Support the Regional Cargo Services Manager in managing expenditure related to ground handling, freighter ramp handling and trucking within the approved budget, with the goal to lower the cost per ton
- Provide feedback relating to service initiatives to the Regional Cargo Services Manager
**E&A**
- Emergency and Accident and Crisis Response responsibilities as required
Key Responsibilities
- Support the Regional Head of Cargo in developing the Cargo Business Plan in alignment with Head Office cargo strategies and specified Key Performance Indicators
- Ensure commercial and service directives from Head Office / Regional Office, where applicable, are cascaded through to General Sales Agents & provide regular updates to Head Office & Regional Teams
**Service Delivery and Excellence**
- Ensure all cargo operations activities consistently run smoothly and effectively
- Lead and manage all aspects of cargo services and operations to give Cathay a competitive edge in terms of service quality
- Work with the Regional Cargo Services Manager to establish cargo services standards in accordance with corporate Key Performance Indicators and develop workable strategies to achieve and maintain these standards
- Manage the port/area trucking services to deliver a consistent and high quality cargo and mail service to offline ports
- Lead and drive operational excellence by using available service performance tools and established Key Performance Indicators and Service Level Agreements
- Actively seek opportunities to drive ancillary revenue and improve the cargo service customer experience
- Partner with Regional Cargo Services Manager to set team SMART goals targeting specific performance areas
- Ensure problem-free operational and ground handling management of all charter services
- Ensure problem-free handling of all special cargo and expert lift
- Monitor and improve Cargo iQ performance and supplier management assessment score both Cargo Terminal Operator and Regulated Handling Agent
- Work with the Regional Cargo Services Manager to drive the Unit Load Device compliance programme
- Address customer issues and enhance service offering in a timely and effective manner
- Partner with Group Quality and the Regional Cargo Services Manager to support the port audit programme and initiate self-audits as required
**Partnerships and External Liaisons**
- Take responsibility to closely monitor third party handling agents performance against Service Level Agreements
- Develop close and effective working relationships with local Ground Handling Agents, as appropriate, to extract maximum value from the relationship
- Develop and maintain positive relationships with local Civil Aviation Departments and various applicable regulatory bodies to enhance the overall interests of the Company
- Develop and maintain positive relationships with local Civilian Aviation Department and various applicable regulatory bodies to enhance the overall interests of the Company.
**People Development and Performance Management**
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team, ensuring the right people are in place to foster positive team spirit and facilitate teamwork
- Supervise and mentor direct reports, encouraging effective collaboration
- Demonstrate leadership and lead by example in accordance with Cathay’s core values
- Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
- Maintain active and ongoing dialogue in relation to employee goals and individual performance
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