Customer Service Associate

hace 3 semanas

Guadalajara, México Helpware A tiempo completo

**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.

**What is this role about?**:
The **Customer Service Associate** is responsible for managing all schedule and pricing requests from our builder customers and ensuring that work ticket scheduling and close-out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day and provide foresight into future workloads.

**What awaits you in this role**:

- Update work ticket statuses promptly
- Provide accurate documentation to accounting for billable work
- Efficiently route non-schedule related inquiries to the appropriate person or department
- Update project records in our scheduling software when project documents or purchase orders are submitted
- Coordinate with the Branch Office Managers to ensure the next day's work list and documentation is accurate and in order by the end of the day

**What we are looking for**:

- Excellent, friendly, and effective communication skills
- Positive attitude with an excitement for helping keep the branch teams organized and prepared
- Basic administrative assistant knowledge
- Familiar with basic Excel and Word programs and functions
- Organized
- Punctual
- Ability to manage priorities and workflow in a high-volume company environment
- Must be able to read and write in English
- Bilingual a major plus

**What we offer**:

- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More_

**Our Client's Background**
Our client is a reliable, consistent, and professional residential electrical installation provider covering the state of Texas.

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