Customer Service Rep Us Auto Dealership >>105
hace 3 semanas
We are currently hiring new team members in Mexico for a customer service solution for Auto Dealerships in the United States. We currently have 30+ agents working from home for them, so we know it's a very stable position.
Our client provides customer retention solutions for the automobile industry including Manufacturers and dealerships in the US.
Some of the services they include:
Inbound Appointment Call Scheduling
Recall Support
Service CRM Tools
SMS Texting Platform (Advisor to Consumer)
Mobile Payment Platform (Advisor to Consumer)
**Job Types**: Full-time, Permanent
RESPONSIBILITIES:
In this role, consultants will accept and handle inbound calls from dealership customers with the intention of a final resolution.
This includes:
Inbound Appointment/ Advisor/ Dealership Requests
Coordinate / Schedule Customer Service Appointments
Use Scripts to Help Guide Each Call
Manage and Document Process in respective CRM tool and Software(s)
REQUIRED EQUIPMENT:
Laptop/ Desktop with i5 processor and 8GB RAM or higher
Hard wired internet
Schedule notes:
40 hours/week
5 days/week with one weekend and one weekday off
QUALIFICATIONS:
- Excellent English skills (verbal and written)
- 1 year of recent customer service experience in an English-speaking call center environment.
- 35+ WPM
- Professional and friendly phone skills
- Ability to multi-task and use multiple software(s) concurrently
- Friendly & empathetic
To apply, please reply to this with your ENGLISH resume.
**Thank you**
**Job Types**: Full-time, Permanent
Pay: $105.00 - $115.00 per hour
**Experience**:
- Customer Service: 2 years (required)
**Language**:
- English (required)
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