Customer Service Rep Us Auto Dealership >>105

hace 3 semanas


Hermosillo, México BrightDrop Virtual Assistants, LLC A tiempo completo

We are currently hiring new team members in Mexico for a customer service solution for Auto Dealerships in the United States. We currently have 30+ agents working from home for them, so we know it's a very stable position.

Our client provides customer retention solutions for the automobile industry including Manufacturers and dealerships in the US.

Some of the services they include:
Inbound Appointment Call Scheduling
Recall Support
Service CRM Tools
SMS Texting Platform (Advisor to Consumer)
Mobile Payment Platform (Advisor to Consumer)

**Job Types**: Full-time, Permanent

RESPONSIBILITIES:
In this role, consultants will accept and handle inbound calls from dealership customers with the intention of a final resolution.

This includes:
Inbound Appointment/ Advisor/ Dealership Requests
Coordinate / Schedule Customer Service Appointments
Use Scripts to Help Guide Each Call
Manage and Document Process in respective CRM tool and Software(s)

REQUIRED EQUIPMENT:
Laptop/ Desktop with i5 processor and 8GB RAM or higher
Hard wired internet

Schedule notes:
40 hours/week
5 days/week with one weekend and one weekday off

QUALIFICATIONS:

- Excellent English skills (verbal and written)
- 1 year of recent customer service experience in an English-speaking call center environment.
- 35+ WPM
- Professional and friendly phone skills
- Ability to multi-task and use multiple software(s) concurrently
- Friendly & empathetic

To apply, please reply to this with your ENGLISH resume.

**Thank you**

**Job Types**: Full-time, Permanent

Pay: $105.00 - $115.00 per hour

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- English (required)


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