Staff Engineer, Quality

hace 4 días


Apodaca, México CommScope A tiempo completo

The Staff Quality Engineer is a member of a team, the role of which is to implement a unified approach to Quality in CommScope with the intent to deliver high quality products and services in a manner that meets the high standards held by CommScope. The position is a champion for quality for internal and external clients in improving overall quality.

This position acts as a bridge between operations and engineering during the new product introduction process and through the life of the product. The position will utilize quality tools and methodologies to resolve product quality issues that arise in production and with the customer.

Duties & Responsibilities
- Product Development
- Engineering Quality representative on cross functional teams during product development and introduction to production
- Utilizes basic and advance quality tools (Six Sigma, Root Cause Analysis, FMEA, etc) to analyze and resolve product issues during all phases of the product life cycle (design, production, deployment, sustaining, end of life).
- Hardware and Software Defect Analysis for both the development cycle and for the deployed product.
- Collaborative development and setting of various key performance indicators and metrics for the development cycle (HW and SW)
- Customer Advocacy (internal and external)
- Takes initiative and action to respond, lead, resolve and follow up quality issues with customers (internal and external) in timely manner.
- Strong customer advocate with experience in managing and solving Customer Quality issues to root cause.
- Engage with the product repair teams and technical support teams on analyzing customer product returns and trends
- Hardware and Software Defect Analysis for deployed product.
- Process
- Analyzes, assesses, and develops processes that can improve quality, efficiency, effectiveness in aspects of the product life cycle.
- Advises on structured QA processes, procedures
- Production
- Collaborate with operations quality team on monitoring key performance indicators and metrics to maintain quality targets.
- Collaborate and engage with manufacturing engineering on product issues, improvement opportunities
- Perform the actions necessary to implement business unit and corporate requirements into the formulation of standard operating procedures to support the Quality Management System
- Utilizes basic and advance quality tools (Six Sigma, Root Cause Analysis, FMEA, etc) to analyze and resolve product issues during all phases of the product life cycle (design, production, deployment, sustaining, end of life).
- Quality functions such as but not limited to:

- Quality Management System
- Non-conformance and Defect analysis
- Data analysis and report generation
- Product Field performance analysis
- Internal audits (globally)
- Continuous improvement activities (Identifying opportunities for continuous improvement and efficiency)
- Identifies, defines, and implements corrective and preventive actions (local and global interactions)
- Other quality functions not listed
- Problem Solving - Structure, analyze, and solve a diverse range of problems with little direction/supervision.
- Leadership - lead small teams to resolve technical issues and/or execute on well-defined projects.
- Some travel required.

**SKILLS REQUIRED**
- Bachelor's in related curriculum such as Engineering
- 5 years work experience as a quality engineer in an R/D environment in telecommunication, military, automotive, or other electronics industry
- Highly experienced working cross-functionally with design/project management/operations and other cross functions in new product development teams driving discipline into the Product Development Process. Experience in the following areas
- Hardware Quality management and Development Life Cycle
- Understanding, developing, and setting of various key performance indicators and metrics for the development cycle.
- Hardware and Software interdependencies in the product development life cycle
- Familiar with a wide range of reliability, environmental and qualification programs
- Experience with indoor and outdoor wireless product development.
- Six Sigma Green Belt Certification.
- Familiarity with ISO9000/TL9000 Quality Systems.
- Experience with analyzing and developing procedures.
- Problem solving, Critical thinking, Decision Making Skills with attention to detail and accuracy.
- Demonstrated experience of basic and advanced quality tools such as: Six Sigma methodologies, DMAIC, Lean Processes, SPC, FMEA, Control Plans, Root Cause Analysis, 8D, 3L5W, etc.
- Displays ability to identify potential innovative solutions for existing products/features/services.
- Demonstrates independent decision-making while being aligned with overall goal of the project and/or functional team.
- Quickly grasps new technical concepts to form domain knowledge in one or more areas.
- Exhibit curiosity and willingness to explore new possibilities and solutions to deliver innovative solutions to


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