Strategy & Operations Specialist - Billing (Mexico

hace 1 semana


México FreshBooks A tiempo completo

**About FreshBooks**:
FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. Facturama (founded 2012, San Luis Potosi) became a part of the FreshBooks team in 2020, adding a whole host of incredible products for business owners to our portfolio, and talented members to our teams. These team members are found all over the globe, including Mexico thanks to Facturama We know that different folks thrive in different working environments: Remote, onsite, and everything in between, you'll find it with us.

**The Opportunity**:
FreshBooks is looking for a Strategy & Operations Specialist - Billing to help manage our complex billing processes and improve KPIs. In this role, you will be focused on our Subscription billing offerings & improving our performance in revenue collection. You'll have an opportunity to couple your analytical thinking skills with a strategic view of our operations to identify areas of improvement that can lead to involuntary churn reductions and ultimately improve our business objectives. And if you have a knack for embedding technology and automation to streamline operational processes, there's opportunities to exercise that as well.

If you're passionate about taking on big challenges head on, delivering simply amazing experiences for our customers, and ready to back it up with results for our business — this job is for you.

**What You'll Do**
- Manage Invol churn: Analyze our payments collections rates across various markets, customer segments, customer behaviour, etc and develop roadmap of operational initiatives to manage and reduce invol churn over time
- Thoroughly understand our operational invoice to cash processes and make recommendations for improvements to automate some of the processes, increasing performance and efficiency
- Support the research and development of an ongoing Billing Operations roadmap to streamline our workflows and improve the financial performance of our team's work
- Develop and deliver regular reporting related to subscriptions revenues & payments, by channel and by market, both from internal and external sources
- Develop and monitor operational forecasts, review monthly/quarterly and make changes as required
- Continuously educate on FreshBooks' upcoming product capabilities and business evolutions, determining implications that would need to be considered on the Billing Operations team to ensure smooth processes are maintained once changes are introduced
- Understand the unit economics of our business, know the ones Billing Ops can impact, and continuously measure our impact
- Develop and implement operational procedures to ensure successful delivery of the organization's operational initiatives
- Work with FreshBooks' Data teams to develop a roadmap to ingest relevant data in support of the team's objectives

**What You'll Bring to the Role**
- Very strong analytical thinking skills and good financial acumen
- Capable communicator that can effectively explain complex processes and background to a wide-ranging audience
- 2+ years experience in the operations of one or more of these areas: billing, payments, operations, or FPA
- Good understanding of the payment industry and payments processes, experience working with a billing or payments processing system
- Proven experience creating and delivering best in class operational reporting and business analysis
- Great negotiating skills, and experience working with 3rd party vendors, and an understanding of what it takes to develop great, long term partnerships
- Attention to detail and a keen eye for identifying opportunities for improvements to existing operational processes
- University degree in Business, Finance or related field or equivalent work experience

**You'll Stand Out If You Bring Experience In**
- You have an apt for learning technical capabilities that would benefit your day to day work
- 1+ years of experience in data management tools and SQL
- Previous experience in billing or collections: understanding of pricing, packaging, and the software subscription ecosystem

**Our Commitments to You**:
At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego Here are some of the ways FreshBooks recognises and rewards our full-time employees:

- ** Comprehensive Health and Wellness Benefits. **Including retirement savings programs matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical



  • Ciudad de México, Ciudad de México FreshBooks A tiempo completo

    About FreshBooks:FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. Facturama...

  • Senior Billing Specialist

    hace 4 semanas


    México Elite Corporate Solutions A tiempo completo

    **SENIOR BILLING SPECIALIST** Now hiring in Mexico City, Mexico for a leading maritime contractor to the U.S. Government providing ship management services. This position reports to our Government Accounting Manager supporting our accounting functions with a focus on billing our governmental customers. This position is an on-site position with the...


  • México Elite Corporate Solutions A tiempo completo

    **SENIOR BILLING SPECIALIST** Now hiring in Mexico City, Mexico for a leading maritime contractor to the U.S. Government providing ship management services. This position reports to our Government Accounting Manager supporting our accounting functions with a focus on billing our governmental customers. This position is an on-site position with the...

  • Sr. Strategy

    hace 3 semanas


    México FreshBooks A tiempo completo

    **About FreshBooks**: FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. Facturama...


  • Ciudad de México, Ciudad de México Ghidini Rodil A tiempo completo

    Locally close to the customers – globally successful: HOERBIGER is active worldwide in 43 countries on all continents. 5,948 employees at 127 locations – including 25 production plants – deliver reliable solutions for better performance, increased safety, and fewer emissions. In 2022, they generated sales of 1.267 billion euros. For renowned...

  • Billing Specialist

    hace 1 semana


    Ciudad de México, Ciudad de México Select Assistants A tiempo completo

    Our New York based company specializes in healthcare billing for nursing homes and is expanding into other healthcare sectors. As part of our dynamic team, you will contribute to our mission of delivering seamless billing solutions to our clients. The Role Verify insurance eligibility monthly to ensure all claims are covered and up-to-date. Handle the...

  • Billing Specialist

    hace 1 semana


    Ciudad de México, Ciudad de México WeWork Latin America A tiempo completo

    Billing Specialist Responsible for performing billing & collections for multiple WeWork locations in Mexico Must be well-organized in tracking details on Members, and able to work independently; Using internal software to apply discounts, edit invoices, answering Billing tickets Able to communicate effectively via email and phone with Members and CM...

  • Billing Specialist

    hace 6 días


    Ciudad de México HighLevel Inc. A tiempo completo

    **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...


  • Ciudad de México, Ciudad de México Worldcoin A tiempo completo

    This opportunity would be with Tools for Humanity.About the Team:The Market Operations team oversees the launch strategy and deployment of Worldcoin across all markets. This team deploys and manages all orbs worldwide and serves as the primary point of contact for local Operators. This team is responsible for effectively onboarding active users to Worldcoin....


  • Ciudad de México, Ciudad de México OXIO A tiempo completo

    OXIO is the world's first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...


  • Ciudad de México, Ciudad de México Solera A tiempo completo

    The Role The Billing Specialist Level 3 plays a pivotal role within the Accounts Receivable department, focused on managing billing processes, ensuring the accurate and timely creation of invoices, and addressing billingrelated inquiries. This position is crucial in maintaining the financial health of an organization and customer satisfaction through...

  • Sso Strategy

    hace 2 semanas


    Ciudad de México Novartis A tiempo completo

    The SSO Strategy & Operations Country/Cluster Head is accountable for the implementation and execution of the global/hub strategy, key priorities, and function deliverables in the country/cluster. Oversees overall performance, applies business insights to drive productivity and provides strategic input. The SSO Strategy & Operations Country/Cluster Head is...

  • Ocean Billing Coordinator

    hace 4 semanas


    México DB SCHENKER A tiempo completo

    **Tasks & Responsibilities**: - Receiving, analyzing, and registering invoices and/or credits related to operating costs and keeping control of all registered in the system. Invoices received must correspond to the reserves shown in TANGO to be registered; if not, the specialist should contact the operational team to determine if the invoice should be...


  • México DB SCHENKER A tiempo completo

    **Tasks & Responsibilities**: - Receiving, analyzing, and registering invoices and/or credits related to operating costs and keeping control of all registered in the system. Invoices received must correspond to the reserves shown in TANGO to be registered; if not, the specialist should contact the operational team to determine if the invoice should be...

  • Operations Strategy Lead

    hace 1 semana


    Ciudad de México, Ciudad de México Thermo Fisher Scientific A tiempo completo

    Job DescriptionOperations Strategy LeadRoles and responsibilities for the overall success of the proposal development process within the Operational Strategy Unit; from RFP receipt through client decision.Provides leadership and ownership of operational strategies, bid defense hand=off, and accountability for all related operational proposal deliverables,...

  • Billing Analyst

    hace 1 semana


    Ciudad de México Qualtrics A tiempo completo

    **Billing Analyst - Mexico**: - At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a...

  • Billing Specialist

    hace 3 días


    México Scalepex A tiempo completo

    You will be responsible for: - Processing, monitoring, and collecting of Medicare, Medicaid and other commercial insurance claims in accordance with payor requirements - Verifying accuracy of billing data and revising any errors - Importing/posting payments from all payor types - Creating and distributing various financial reports as needed - Timely...


  • México Siemens Energy A tiempo completo

    **A Snapshot of Your Day** As a member of the Customs team, you will be responsible to perform Customs brokerage billing duties including reconciliation, calculation, and processing invoices; working with internal customers to resolve invoice discrepancies and ensuring payment is processed timely. This position reports to the Head of Customs Operations...


  • Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

    Are you ready to make your next career move to join our team as a Service Operations Excellence Specialist in Mexico City? Service Operations Excellence Specialist supports Maintenance Operations Excellence Manager and Maintenance operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business...

  • Markets, Strategy

    hace 3 semanas


    Ciudad de México Spotify A tiempo completo

    Marketing- Marketing Operations- The Spotify business team is responsible for managing Spotify’s regions and their performance across all business-relevant metrics. As we further expand and seek to better align across multiple markets and functions in Latin America, we’re looking for a Market Strategy & Operations (MSO) Lead with an analytical, content...