Transportation Specialist, Roc, Relay Operation

High School Diploma or Bachelor Degree in progress in Business Administration, Logistics Management, Industrial Engineering, Operations Management, Supply Chain Management or related.
- 1+ years of experience developing scorecards and managing partners through corrective action implementation.
- Entry level knowledge of MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret data.
- English basic

Job summary
Amazon Transportation Service is looking for a Network Operation Specialist (ROCs) to support Global and Domestic line hauls. In this role, you will be responsible for the overall performance and operation of Inbound and Outbound line-hauls. A Relay Operation Specialist facilitates the flow of information between different stakeholders: Fulfillment centers, Carriers, Sort Centers and Delivery Stations.
ROC solves any potential issues that impact customer experience and delivery performance. A Transportation Specialist provides timely resolution to the problem at hand by researching and querying internal tools, by taking real-time decisions and having effective communication with the stakeholders.

**Responsibilities include, but are not limited to**:

- Proactively monitor Line Haul activity to identify, address, and prevent potential issues on road and delays, capacity constraints (ad hocs and cancellations)
- Develop and execute effective service recovery plans as necessary
- Identify and eliminate root causes of defects to drive efficiency in Amazon’s Line haul operations
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met
- Support continuous improvement initiatives to help improve process efficiency and quality
- Live tracking of trailers and resolving issues or arranging alternatives in case of any incident etc.
- Feedback to the Scheduling and Line Haul Management team on operational observations to support improved processes and planning adjustments/considerations as needed
- Work in a dynamic environment with an ability to empathize with and prioritize customer needs
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Manage the weekly creation of the domestic carrier’s schedules and modify it if needed
- Completed Bachelor’s Degree in Business Administration, Logistics Management, Industrial Engineering, Operations Management, Supply Chain Management.
- Experience communicating to various audiences both internal and external.
- Excellent written and oral communication skills, including an ability to communicate across business areas in both English and Spanish.
- Working knowledge and expertise with SQL.
- Working knowledge of Electronic Data Interchange (EDI) documents and functionality
- Ability to balance and organize competing priorities in an ambiguous environment.
- Experience in the retail industry.