Collection Analyst

hace 7 días

Tlaquepaque, México Hewlett Packard A tiempo completo

Collection Analyst will be in charge of handling medium and large accounts for indirect Collections in the Latin America region.

This is a customer face-oriented role, responsible for collecting open AR, addressing issues affecting cash collection.

The role manages an access database for deficiency accounts and resolves discrepancies. The role negotiates initial payments, supports dispute resolution, ensures timely collections, and contributes to research-driven conclusions and reports, all while maintaining compliance with company policies and procedures.

**Responsibilities**
- Analyzes high-risk customers and devises account strategies to proactively prevent delinquencies.
- Creates and maintains an access database on deficiency accounts and collection activities.
- Reviews internal audit reports daily to ensure payments are allocated correctly and conducts research to identify and resolve any discrepancies.
- Negotiates on initial payments with customers and organization’s sales personnel, facilitating purchases beyond credit limits.
- Supports the dispute resolution procedures with internal organization’s counterparts, ensuring thorough issue tracking and resolution for both the organization and the customer.
- Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.
- Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.

**Education & Experience** Recommended**
- Degree in Business Administration, Economics, Finance, or any other related discipline related.
- Typically has 1-3 years of work experience, preferably in collection, credit, banking, or a related field or an advanced degree with little or no work experience.

**Knowledge & Skills**
- Data Analysis
- Due Diligence
- Finance
- Financial Analysis
- Financial Services
- Financial Statements
- Portfolio Management
- Problem Solving
- Negotiation
- Automation is a plus

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Complexity**
- Responds to routine issues within established guidelines.

**Disclaimer

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