Is/it Operations Specialist
hace 2 meses
**About IT in Nestlé**
We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.
Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in Switzerland, the Operations Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The Operations Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.
**Position Snapshot**
**Location**: Nestlé México
**Stream**: Workforce 360
**Type of Contract**: Permanent
**Functional Group**: (I)
**Key Responsibilities**:
- Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
- Oversees the support processes that include incident, problem, change, configuration, and event management
- Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments - Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support
- Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
- Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment
- Runs small-scale projects (managed work activities) for the deployment of functionalities
**Required Profile**:
- Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
- 3+ years of experience in IS/IT, preferably working in a DevOps environment
- Experience in service management principles and execution - Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
- Experience explaining technical concepts and technologies
- Experience with effective communication at different levels in the organization and in English
- Experience working in a global environment and with virtual teams
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