Servicenow Business Analyst

hace 2 semanas

Cuajimalpa, México Takeda Pharmaceutical A tiempo completo

OBJECTIVES/PURPOSE_
- _
- Ensures business requirements are captured, understood, developed, tested, and delivered to specification
- Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
- Represents product stakeholders throughout planning, development, and release processes
- Works with stakeholders to drive adoption
- A_CCOUNTABILITIES_
- Gather and analyze requirements from internal customers in form of discussions, workshops, and others
- Process and decompose internal customer requirements into specifications and smaller blocks like user stories
- Gather and incorporate suggestions from stakeholders into analytical outputs
- Maintain and manage changes in documentation and outputs for assigned parts of software
- Create and update analytical outputs like software specifications and their components
- Review and control internal outputs within the analytical team or chapter
- Collaborate in defining, implementing, and improving processes, policies, and tools related to analysis
- Prepare reports for the project manager / direct manager and present the results of the analysis
- Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards
- Uses knowledge of ServiceNow products to shape requirements and increase adoption of licenses capabilities
- Performs functional testing
- Support planning and estimation of releases
- Deliver tasks on time and in the required quality
- Use and follow set standards and processes
- DIMENSIONS AND ASPECTS_

Technical/Functional (Line) Expertise
- Ability to create tactical plans that support the execution of a broader strategy, ability to decompose high-level information into small parts, abstract small parts into large picture
- Ability to find missing information and coordinate gathering of inputs on his own
- Deep knowledge of relevant domains/products/journeys
- Confident and skilled at identifying and navigating through roadblocks
- Knowledge on BPMN, UML including modeling tools
- Certification in business analysis area (CBAP, BCS, other)
- Experience in Agile development.

Leadership
- Ability to cooperate with people directly or indirectly (matrix structure)
- Ability to govern people from external resources
- Provide guidance and advise business analysts in dedicated area
- Ability to effectively engage stakeholders and support them in their “Agile” journey; making sure that products owners and project stakeholders are aware and understand their roles in delivering a successful product
- Ability to influence and build consensus amongst peers and less experienced analysts
- Facilitates a culture which is open for innovation and automation, and remove barriers for an effective automation culture
- Communicates the impact of various projects to leadership team

Decision-making and Autonomy
- Able to balance the needs of the business team and the RPA factory when managing and prioritizing the project pipeline.
- Assertive, with the confidence to be a voice of authority and able to influence stakeholders.
- Ability to foster a learning and growth mindset within teams
- Ability to promote innovative thinking and self-development.

Interaction
- Create and maintain an atmosphere of trust through facilitation of retrospectives and feedback exchange among team members.
- Help other teams and conventional parts of the organization build effective communication and interaction with the team.
- Coordinate interaction with other teams of one's own and other units.
- Coordinate interaction of internal and external resources within business analysis area.

Complexity _(_P_roducts managed, mix of businesses, internal and/or external business environment_, cultural considerations_)_
- Clear obstacles and blockers in the team’s path (such as dependencies on other teams) and maintain a list of obstacles
- Contribute to product development to the extent of her or his competence
- Divide problems into smaller tasks and solve them effectively. Understands relations and trends in more complex tasks
- Lead the development of complex products, as well, contribute the design of operational processes to support the product.
- EDUCATION, BEHAVIOURAL COMPETENCIES_,_ AND SKILLS_:_***
- BS in Computer Science
- 6+ years experience as business analyst in ITSM, Security Operations or Risk Solutions, preferably ServiceNow or other SaaS (SecOps and IRM are preferred)
- Advanced technical writing skills
- Facilitation skills
- Process-oriented with good presentation and articulation skills.
- Proficient in both oral and written communication.
- Outstanding communication skills, both written and verbal.
- Ability to reach audiences of all levels of a large global organization.

**Locations**:
MEX - Santa Fe

**Worker Type**:
Employee

**Worker Sub-Type**:
Regular

**Time Type**:
Full time

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