Senior Operations Support Manager
hace 3 semanas
El Supervisor Sénior de Apoyo de Operaciones es un puesto de nível gerencial intermedio a cargo de brindar total liderazgo y dirección a un equipo de empleados, para suministrar servicios de apoyo de operaciones, en coordinación con el equipo central de Operaciones. El objetivo general de este rol es garantizar la entrega perfecta de servicios de apoyo de operaciones en coherencia con los procesos y la infraestructura de apoyo de operaciones de Citi.
**Responsabilidades**:
- Liderar y orientar al pequeño equipo de Apoyo de operaciones (en general, de hasta 10 personas) mediante la delegación de tareas y responsabilidades cotidianas y la recomendación de nuevos procedimientos de trabajo para ayudar a agilizar las operaciones.
- Realizar la capacitación, controlar la calidad y cantidad de trabajo del equipo y brindar comentarios sobre el desempeño, incluidas las recomendaciones sobre aumentos de salario, ascensos, desvinculaciones, etc.
- Analizar información de operaciones y realizar juicios de evaluación para resolver problemas.
- Ser responsable de identificar y resolver problemas de rutina y problemas operativos con impacto más amplio en el departamento dentro de los procedimientos establecidos.
- Identificar necesidades de contratación para asegurar una adecuada dotación de personal.
- Fungir como reemplazo de gerentes, según sea necesario.
- Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia, así como supervisar de manera efectiva la actividad de otros y crear responsabilidad con aquellas personas que no mantienen estos estándares.
**Calificaciones**:
- Entre 2 y 5 años de experiência comercial relacionada, incluido al menos un año de experiência en supervisión.
- Dominio de Microsoft Office.
- Habilidades de motivación y liderazgo proactivo.
- Habilidades comprobadas de organización y gestión del tiempo.
- Habilidades comprobadas de toma de decisiones y resolución de problemas.
- Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.
**Educación**:
- Título universitario/de licenciatura o experiência equivalente.
La descripción de este puesto proporciona una revisión de alto nível de los tipos de trabajos realizados. Se pueden asignar otras obligaciones laborales según sea necesario.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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