Consultant, Field Technology Iii
hace 3 días
**Are you ready to make a BIG impact with TD SYNNEX?**
In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
**Overview**
Provides field technical support to customers by serving as the primary technical interface for Tech Data products, solutions, and services. Performs a variety of product and technical support functions which include research and resolution of pre-sales technical and process related issues. Such activities may include the following as well as other duties as assigned:
Principal Responsibilities:
- Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.
- Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
- Consults with customers concerning pre-sales design, development and maintenance of products/services.
- Assists sales channel, field teams and customers with pre-sales technical solutions.
- Responsible for knowledge transfer of advanced technical theory to target audiences.
- Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.
- Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
- Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.
- Consults on advanced configurations on converged solutions. "Sells best of breed" Solutions that include Tech Data services Creates, presents, and executes strategies.
**Job Level Specifications**:
- General knowledge of other related disciplines.
- Develops solutions to complex problems where advanced analysis of data and technology is required.
- Demonstrates good judgment in determining best techniques to achieve results.
- Work is performed without appreciable direction using independent judgment and discretion.
- Exercises considerable latitude in determining technical objectives.
- Work may be reviewed at a high level from a relatively long-term perspective, for desired results.
- Frequently represents organization as a prime technical contact on projects or contracts.
- Interacts with external professionals on significant technical matters requiring coordination between organizations.
- Actions impact the success and completion of a project.
- Failure to accomplish work or erroneous decisions will result in serious project delays and expenditure of substantial resources to remedy.
**Work Experience**:
- 6-9 years with bachelors' or equivalent combination of formal education and directly related experience.
- 4-7 years with master's
**Education and Certification(s)**:
- Bachelor's degree or equivalent experience
**Distinguishing Characteristics**:
- May be required to travel 50% of the time Field based Certification in 3-4 brands or advanced technical certifications in 1-2 brands.
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