Scheduler Manager

**Job description**: The Scheduler is responsible for maintaining the client and caregiver
relationship and helps provide a “best in home care” experience for clients and
employees. Plays the integral role in interfacing with caregiver staff in ensuring the
proper caregiver and client match. Ensures that all referrals are received in an accurate,
detailed manner and are properly handled. Performs various supervisory activities for
scheduling appropriate caregivers to clients; timecard processing, where necessary;
and monitoring of telephony system and other payroll responsibilities as needed.
Performs other office coordination duties. Maintains a positive demeanor at all times
and is able to effectively multitask in a high-functioning office environment. The core
**competencies for a Scheduler are**: Verbal Communication, Adaptability, Likability,
Customer Focus, Decision Making/Judgment, Organization, Stress Management, and
Resourcefulness.
**Responsabilities**:
VERBAL COMMUNICATION Answers telephone, and takes inquiries or messages in
an upbeat, professional manner. Communicates continually with associates and clients
to evaluate service. Serves as liaison between associates and the Office Manager.
CUSTOMER FOCUS Responds promptly and courteously to all clients’ calls. Receives
referrals and inquiries on the programs of this company.
ADAPTABILITY Assists with sales, marketing and public relations efforts.
DECISION MAKING/JUDGMENT Maintains integrity in every interaction with
caregivers and clients. Ability to live the Right at Home vision, mission and core values.
Ability to problem solve and make decisions in a fast-paced environment.
ORGANIZATION Schedules and coordinates day-to-day activities of caregivers.
Performs payroll duties including verifying time sheets, updating telephony records, and
computer input for payroll processing. Maintains documentation of associate work
records in ClearCare and ensures current and complete personnel records for all home
care associates.
STRESS MANAGEMENT Performs on-call coordinator duties as needed. Maintains
professionalism in all interactions. Ability to multitask in a high-functioning office
environment.
LIKABILITY Interviews, screens and tests all applicants, and provides a positive
disciplinary actions, etc. Serves as a team player within an office environment. Ability to
relate to clients and care staff in a way that is sensitive to the unique needs of the
individual.
RESOURCEFULNESS Other general office and clerical functions. Other duties as
assigned by the Operations Manager.
**Skills and qualifications - Hard and soft skills**:
High school graduate or equivalent with two years of business experience.
Basic office and computer skills and organizational abilities.
Excellent interpersonal relations abilities.
Excellent telephone skills.
Knowledge of common medical terminology.
Able to work independently, demonstrating sound judgment.
Read, write, speak and understand English as needed for the job.
Se requiere que tengan experiência en WellSky,
posiblemente en RingCentral, que tengan mucha empatía,
habilidades en servicio al cliente y mucho compromiso
laboral