Team Leader HR Admin
hace 7 meses
Are you ready to be part of the change?
- What role will you play?
- Establish trust relationships with customers in a country or group of countries
- Acquire a thorough understanding of key customer needs and requirements and continuously propose solutions
- Serve as the communication link between customers, delivery teams and service line managers
- Manage issues faced by customers and deal with complaints and escalations
- Support E2E process in the resolution of difficult questions in the day to day operations
- Play an integral part in bundling initiatives by facilitating discussion around new services to drive expansion opportunities
- Ensure team’s management including coaching, training, motivation and performance management guidance
- Supervise the daily operations by adhering to the agreed SLAs
- Ensure proper work coordination and ensure deliverables from team
- Ensure proper process documentation and work instructions
- Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
- Support existing initiatives e.g. HR IT global solutions implementation
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics
- Strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels
- Experience in providing solutions based on customer needs
- Ability in problem-solving and negotiation
- Ability to prioritize multiple concurrent tasks
- Team player with a critical, yet result-oriented and positive attitude
- Preferred degree in business administration or relevant field
- Experience in an HR Delivery Center
- More than 3 years working experience managing a team
- English required + other language (language of country assigned) preferred
- Experience in People Soft and SAP HCM preferred (Work Day/Service Now as a plus)
- Knowledge of Microsoft Office or equivalent tools and ticketing tools
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