Call Center Trainer/performance and Product Design

hace 3 días

Ciudad de México UST A tiempo completo

**Call Center Trainer/Performance and Product Design Consultant**

**Lead II - BPM
**Who we are**:
At UST HealthProof, you will join a fast paced, growing company in our mission to reshape the future of health insurance through significantly reducing administrative costs and building better healthcare experiences for our health plans customers and their members. By creating a modern, cloud based, Best-In-Class core administration ecosystem, we have made healthcare more affordable and helped our health plans operate more efficiently. Through member and provider touchpoints with less friction, we have created real impact for member.

UST HealthProof is run by leaders with strong health plan and technology background with a startup mindset and an environment of support where individual growth is nurtured. You will be supporting our proven core admin solutions and business process-as-a-service (BPaaS) operations to provide transparency, improve operational efficiency, break down operational barriers to scale and drive strategic growth.

**You Are**:
UST Healthproof is looking for a dynamic Performance and Product Design Consultant to join our company and contribute to our phenomenal growth. In this role, you'll be responsible for product design, needs analysis, and deployment of training sessions for both new and experienced call center agents. The role requires the ability to develop strong partnerships and coordination with business partners and leaders across the organization to maintain the productivity and quality of our customer service operations.

**The Opportunity**:

- Process design, execution, and program management of call center education materials for New to Role and In Role Development. Includes written and digital presentations
- Preparing procedures and policies regarding call handling techniques and appropriate agent conduct
- Design and maintenance of call center agent scripting to reflect the current state of operations
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees
- Monitor the daily operations of call center associates and identify any areas of improvement
- Analyze recorded calls to identify training opportunities and upskilling requirements
- Liaising with business partners to conduct on-the-job coaching
- Measuring the effectiveness of training sessions and preparing individual or team progress reports
- Ability to confidently host and facilitate weekly or ad-hoc training by following and understanding all internal processes
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction through high rates of first-call resolution

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

**What you need**:

- Bachelor's degree
- At least 4 years experience working as a call center trainer or team leader
- Familiarity with learning management systems
- First-rate knowledge of customer service best practices
- Strong organizational skills and attention to detail
- Excellent written, verbal, and mentoring skills
- Effective communication, interpersonal, and conflict resolution skills.
- Ability to provide leadership to personnel in a fast-paced and stressful work environment
- Ability to work remotely and independently Desired Skills:

- Additional certification in business leadership, eLearning software, or adult education and training

**What we believe**:
We’re proud to embrace the same values that have shaped UST HealthProof since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do.

**Humility**:
We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.

**Humanity**:
Through business, we will better the lives of those less fortunate than ourselves.

**Integrity**:
We honor our commitments and act with responsibility in all our relationships.

**Equal Employment Opportunity Statement
UST HealthProof is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

USTHealthproof

  • Contact Center Trainer

    hace 7 meses

    Ciudad de México StoriCard A tiempo completo

    **The Role**: This role is critical for the organization when it comes to the contact center or servicing team, the position will lead team member in order to train all the new hires from the organization when it comes to the Servicing team, this role needs to und lo erstand how to teach and teach how to learn in a very fast way to their direct reports or...

  • Validador Call Center

    hace 7 días

    Ciudad de México Call Center de México A tiempo completo

    _**IMPORTANTE CALL CENTER LIDER EN EL MERCADO FINANCIERO**_ **_SOLICITA VALIDADOR DE DATOS_** OFRECEMOS: - Sueldo integrado $12000 - Bonos + Comisiones - Prestaciones de ley ¿Qué necesitas? - Edad 19 a 35 años - Bachillerato - Buena Ortografía - Experiência mínima de 6 meses en validación de CALL CENTER, v Actividades - Confirmar datos - Validar...

  • Learning and Development Trainer

    hace 7 meses

    Ciudad de México TTEC A tiempo completo

    Learning and Development Trainer Learning and Development Trainer Bringing smiles is what we do at TTECfor you and the customer. As a Learning and Development Trainer working on site in Mexico City, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

  • Supervisor de Lunes a Viernes Call Center

    hace 4 meses

    Ciudad de México, CDMX MKT Call Center A tiempo completo

    Supervisor de Call Center Ventas de LUNES A VIERNES Operaciones de Tarjeta de Crédito - Sueldo base $10,000.00 - Comisión semanal - PL - Crecimiento laboral - Pago quincenal sin desfase - Zona a laborar Metro Viaducto **Requisitos**: - Experiência como supervisor de ventas call center en producto de TDC Bancaria (No aplica para tarjeta de...

  • Trainer

    hace 4 semanas

    Ciudad de México Plata Card A tiempo completo

    **Plata** is a high-tech financial platform poised to revolutionize how people interact with money through an easy-to-use, personalized, and trustworthy ecosystem. We bring inclusive access to premium financial products and best-in-class customer support to each and every Mexican. Our company was founded by executives that built some of the most innovative...

  • Trainer

    hace 3 meses

    Ciudad de México, CDMX TTEC A tiempo completo

    Trainer **Trainer - Learning & Development** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Learning and Development Trainer working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are...

  • Trainer

    hace 4 meses

    06600, Ciudad de México, CDMX Firstsource Transaction Services, LLC A tiempo completo

    This role is critical for the organization when it comes to the contact center or servicing team, the position will lead team member in order to train all the new hires from the organization when it comes to the Servicing team, this role needs to und lo erstand how to teach and teach how to learn in a very fast way to their direct reports or the agents as...

  • Ejecutivo Call Center Lunes a Viernes

    hace 16 horas

    Ciudad de México Call Center de México A tiempo completo

    Contact Center líder, está en búsqueda de talento: **Operador telefónico Call center / Agente Telefónico LUNES A VIERNES** Para diferentes campañas según experiência y expectativas. **Horarios matutinos, vespertinos.** Zona para laborar: a dos calles del metro san Antonio Abad, de la línea azul. **Ofrecemos**: - Sueldo base mensual competitivo...

  • Bilingual Call Center Trainer

    hace 7 meses

    Lomas de Guevara, México Call Center Services International S.A. de C.V. A tiempo completo

    **Actividades**:Realización y seguimiento a planes de capacitación para los agentes de operaciones, donde se trabajan técnicas y detalles de ventas, así como de atención al cliente. El manejo es entre 10 y 25 agentes en las clases de nuevo ingreso y se deberá continuar con el plan hasta entregarlos a operaciones de manera...

  • Supervisor de Call Center

    hace 7 meses

    TEC de Monterrey, México Licona Insurance A tiempo completo

    As a Call Center Supervisor, you will oversee the operations of the call center, ensuring the delivery of exceptional customer service and meeting performance targets. Your role involves managing a team of call center representatives, providing guidance and support, and resolving escalated issues. You will be responsible for optimizing efficiency,...

  • Validador de Call Center

    hace 1 semana

    Ciudad de México Call Center de México A tiempo completo

    IMPORTANTE CALL CENTER DEL SECTOR BANCARIO SOLICITA: VALIDADOR CONTRATACIÓN INMEDIATA OFRECEMOS: - Sueldo integrado $10,000 - Bonos + Comisiones - Prestaciones de ley ¿Qué necesitas? - Edad 19 a 35 años - Bachillerato - Buena Ortografía - Experiência mínima de 6 meses en validación de datos de servicios financieros, venta de seguros o mesa de...

  • Sales Manager

    hace 4 meses

    06500, Ciudad de México, CDMX Genesis Managment LLC A tiempo completo

    To be successful in this role as a **"Sales manager in a call center"** environment, you must be ambitious, self-motivated, and intense in order to lead a passionate group of 10 to 12 sales representative agents of an IN-HOUSE call center providing direction, coaching and feedback while maintaining a creative mindset to exceed...

  • Call Center Ventas Medio Tiempo

    hace 3 meses

    Ciudad de México, CDMX call center cc A tiempo completo

    **CALL CENTER PLAZA TEZONTLE_ MEDIO TIEMPO** - Call Center Nos dedicamos a la venta de membresía Telmex con cargo a su recibo_ - Si estás buscando un empleo de Medio tiempo somos tu mejor opción _ - SUELDO BASE NO CONDICIONADO - Pago quincenal - Bono de productividad por Ventas $1,170 - Pago de comisiones quincenales $2500-$3500 aproximado - Bono de...

  • Supervisor de Call Center

    hace 1 día

    México Call Center de México A tiempo completo

    Importante empresa de Call Center líder en servicios Financieros, 100% mexicana con más de 20 años en el mercado, está en búsqueda de tu talento. **Supervisor Jr. - CALL CENTER** **Requisitos**: - Escolaridad: Preparatoria terminada o trunca - Experiência: Mínima de 6 meses como supervisor de ventas - Paquetería**:EXCEL** (cruces, formulas,...

  • Call Center Sin Experiencia Estudiantes

    hace 3 días

    Ciudad de México Call Center de México A tiempo completo

    **¡UNETE A NUESTRA GRAN FAMILIA!** Pertenece a uno de los mejores Contact Center de México en conjunto con el Banco Núm. 1 de Latinoamérica. **EJECUTIVO TELEFONICO DE COLOCACION - SIN EXPERIENCIA EN CALL CENTER** **FUNCIONES A REALIZAR DEL PUESTO**: - La vacante consiste en realizar llamadas de salida para colocación de servicios...

  • Trainer - Learning & Development

    hace 7 meses

    Ciudad de México TTEC A tiempo completo

    Trainer - Learning & Development **Trainer - Learning & Development** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Learning and Development Trainer working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose,...

  • Gerente de Call Center

    hace 3 días

    Ciudad de México Confidenciaal A tiempo completo

    We're looking for our new member as **Sr Manager**! **Roles**: - As main function, you'll be responsible for ensuring the efficiency, effectiveness in the assistance operations. - Anticipate and launch recruitment sessions in alignment with clients, local HR and training. - Counsel and support direct reports on day-to-day business activities and align...

  • Asesor Call Center

    hace 7 meses

    México Call Center GF A tiempo completo

    ASESOR CALL CENTER Lugar: Tuxtla Gtz Horario: de Lunes a viernes, corrido de 8 hrs en 2 turnos, matutino 9am a 6pm con 1 hr para comer, vespertino de 12pm a 8pm. Sábados y domingos 6hrs, se descansa 1 de los 2 días según guardias. 100% presencial Objetivo: Atención profesional a prospectos de llamada y WhatsApp interesados por autos seminuevos, citar...

  • Design Center Coordinator

    hace 7 días

    Ciudad de México Gensler A tiempo completo

    Your Role As a Design Center Coordinator, you will be responsible for supporting Design Center operations. You will oversee the physical showroom to include maintenance, samples and displays. You will work with Studio Directors, Design Directors and vendors to correctly sample and display programs in showrooms. What You Will Do - Act as a liaison between...

  • Asesor de Ventas en Call Center

    hace 1 mes

    León de los Aldama, Guanajuato, México Servicios De Call Center Leon A tiempo completo

    **Vacante en Servicios de Call Center León**: Una gran oportunidad para crecer profesionalmente con un sueldo semanal y prestaciones legales.**Resumen del puesto**:Estamos buscando a un/a asesor/a de ventas para unir nuestro equipo en el área comercial de Call Centers / Telemarketing.**Descripción del trabajo**:Nuestro equipo busca a una persona...