Delivery Service Senior Analyst

hace 3 semanas

Tlahuac, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
Being part of the Operations team for DiDi Food will give you the unique opportunity to help drive growth in one of the fastest-growing companies in LATAM. You will have the opportunity to work in a tight team, where you will have a clear impact on the development and growth of DiDi Food business. Be prepared for a hectic, fast-paced, and challenging environment. You will be constantly seeking solutions that scale and you´ll never have a dull moment

Role Responsibilities:

- Build a scalable operations process focusing on bringing efficiency and reliability.
- Responsible for creating strategies to motivate good practices and decrease undesirable behaviors from couriers using the platform
- Create engagement strategies to increase couriers online time and retention in the platform
- Compile data insights and work cross-functionally with different departments such as strategy, business intelligence, product operations, and marketplace.
- Use internal raw databases to build insights, develop a strategy, outline and execute tests using tools such as SQL, R, big data, python, MATLAB, VBA.
- Conduct research and analyze data to come up with insightful proofs of effectiveness and efficiency of the operations strategies.
- Build and maintain detailed reporting models including core KPIs and growth funnels to assist city-level, regional, and expansion efforts.
- Ensure data cleanliness and consistency among; accounts, leads, territories.
- Document best practices to ensure consistency in sales tools and reports procedures

Role Qualifications:

- At least 2+ years of data analytics, business consulting, tech, or operations experience;
- Bachelor's degree in Business Administration, Economics, Engineering,or a related field.
- Internal and external stakeholder management;
- Structured thinking to resolve different challenges;
- Strong presentation skills
- Strong analytical skills
- Excellent problem-solving and critical-thinking abilities
- Experience with data-based decision-making
- Team player
- Advanced excel and powerpoint skills are essential.
- Experience using programming languages such SQL, R, Python, etc. is essential
- Fluent English

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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