Delivery Service Senior Analyst
hace 4 meses
Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
Team Overview:
Being part of the Operations team for DiDi Food will give you the unique opportunity to help drive growth in one of the fastest-growing companies in LATAM. You will have the opportunity to work in a tight team, where you will have a clear impact on the development and growth of DiDi Food business. Be prepared for a hectic, fast-paced, and challenging environment. You will be constantly seeking solutions that scale and you´ll never have a dull moment
Role Responsibilities:
- Build a scalable operations process focusing on bringing efficiency and reliability.
- Responsible for creating strategies to motivate good practices and decrease undesirable behaviors from couriers using the platform
- Create engagement strategies to increase couriers online time and retention in the platform
- Compile data insights and work cross-functionally with different departments such as strategy, business intelligence, product operations, and marketplace.
- Use internal raw databases to build insights, develop a strategy, outline and execute tests using tools such as SQL, R, big data, python, MATLAB, VBA.
- Conduct research and analyze data to come up with insightful proofs of effectiveness and efficiency of the operations strategies.
- Build and maintain detailed reporting models including core KPIs and growth funnels to assist city-level, regional, and expansion efforts.
- Ensure data cleanliness and consistency among; accounts, leads, territories.
- Document best practices to ensure consistency in sales tools and reports procedures
Role Qualifications:
- At least 2+ years of data analytics, business consulting, tech, or operations experience;
- Bachelor's degree in Business Administration, Economics, Engineering,or a related field.
- Internal and external stakeholder management;
- Structured thinking to resolve different challenges;
- Strong presentation skills
- Strong analytical skills
- Excellent problem-solving and critical-thinking abilities
- Experience with data-based decision-making
- Team player
- Advanced excel and powerpoint skills are essential.
- Experience using programming languages such SQL, R, Python, etc. is essential
- Fluent English
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
**_
-
Senior Manager, Service Delivery
hace 4 meses
Tlahuac, México TTEC A tiempo completoSenior Manager, Service Delivery **Senior Manager, Service Delivery** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose,...
-
Service Delivery Manager
hace 3 meses
Tlahuac, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Itil Delivery Manager Snow Bilingue Remoto
hace 3 meses
Tlahuac, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Benito Juárez, Ciudad de México**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT...
-
Cloud Service Delivery
hace 4 meses
Tlahuac, México L'Oreal A tiempo completo**WANT TO KNOW MORE ABOUT OUR BIG TECH TRANSFORMATION?** L’Oréal is present in 130 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with €29 billion consolidated sales. Today, L’Oréal includes **1700 tech positions** and it’s constantly...
-
Assistant Service Delivery Manager
hace 4 meses
Tlahuac, México Thoucentric A tiempo completo**Job description** **Main Accountabilities**: - Leading full end-to-end compliance with ClientsS2P Global Process Model and Global Financial Controls Framework, including interfaces with Corporate & external audit (KPMG); - Leading end-to-end S2P service delivery performance & process improvement with the Finance, Procurement and IBM teams; - Leading...
-
Service Delivery Manager
hace 4 meses
Tlahuac, México C.ONFIDENCIAL A tiempo completoEmpresa líder en soluciones tecnológicas se encuentra en busca de tu talento como: "Service Delivery Manager" **Requisitos**: Ing. en Computación, Informática, Sistemas o afín (titulado) Contar con certificación PMP vigente y comprobable Experiência en puestos similares mínimo 3 años Ofrecemos: Sueldo competitivo Prestaciones de...
-
Service Delivery Manager
hace 3 meses
Tlahuac, México Capgemini A tiempo completo**RH**:Alexander González **Location**:CDMX **Industry - Sector**:Retail **What you’ll do?** - Ensure that managed areas within your service are performing to contractual objectives and identify service improvements where appropriate. - Deep understanding of the client's business and developing relationships with client representatives, identifying...
-
Service Delivery Manager
hace 3 meses
Tlahuac, México Capgemini A tiempo completo**RH**:Alexander González **Location**:CDMX **Industry - Sector**:Retail **What you’ll do?** - Ensure that managed areas within your service are performing to contractual objectives and identify service improvements where appropriate. - Deep understanding of the client's business and developing relationships with client representatives, identifying...
-
Itil Consultant Ba Infrastructure Service Now
hace 4 meses
Tlahuac, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT...
-
Itil Consultant Ba Infrastructure Service Now
hace 3 meses
Tlahuac, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT...
-
Itil Consultant Ba Infrastructure Service Now
hace 3 meses
Tlahuac, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT...
-
Customer Service Analyst
hace 4 meses
Tlahuac, México McCormick & Company A tiempo completo**Servicio al Cliente**: Ser la interfaz de comunicación entre el cliente y las áreas Comercial, Supply Chain y Finanzas. Para asegurar el mantenimiento de las relaciones con los clientes y coadyuvar en el cumplimiento del objetivo de las ventas, así como garantizar la calidad, satisfacción y nível de servicio a nuestros clientes. McCormick & Company,...
-
Service Delivery Manager Ti
hace 3 meses
Tlahuac, México Experis A tiempo completoExperis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, en Experis IT estamos buscando: **Service Delivery Manager.** **Actividades**: - Gestión de proyectos en paralelo. - Preventa de soluciones TI. - Estimación de soluciones: alcance, enfoque, tiempo,...
-
Customer Service and Logistics Analyst
hace 3 meses
Tlahuac, México Beckman Coulter Diagnostics A tiempo completoThe Customer Service & Logistics Analyst of Beckman Coulter Diagnostics of Mexico, you will be responsible for helping to achieve sales objectives. This will be accomplished by attending to all customers and distributors through direct communication and meeting their logístical needs such as fulfilling all steps for product delivery and...
-
Service Delivery Manager Ti
hace 3 meses
Tlahuac, México Manpower Mexico A tiempo completoExperis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, en Experis IT estamos buscando: **Service Delivery Manager.** **Actividades**: - Gestión de proyectos en paralelo. - Preventa de soluciones TI. - Estimación de soluciones: alcance, enfoque, tiempo,...
-
Delivery Director
hace 4 meses
Tlahuac, México NTT DATA A tiempo completo**Req ID**: 278601 We are currently seeking a Delivery Director to join our team in Mexico City, México (MX-MEX), Mexico (MX). Delivery Management Provides direction and guidance for administration and results for multiple departments within a function or work area. Translates business plans into objectives and exercises latitude in managing...
-
Global Service Delivery and Transition Lead
hace 3 meses
Tlahuac, México Allianz Partners A tiempo completoSummary As the Global Service Delivery (GSD) and Transition Operations Lead for our Mobile Device & Digital Risks (MDDR) and Easy Living (EL) line of businesses here at Allianz Partners, you will report directly to the Global Head of Service Delivery Operations. Your primary responsibility will be to ensure seamless global service delivery and efficient...
-
Service Delivery Manager
hace 4 meses
Tlahuac, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growng environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Delivery Analyst
hace 3 meses
Tlahuac, México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Delivery Analyst
hace 4 meses
Tlahuac, México Placer.ai A tiempo completo**Position Title: Delivery Analyst** **Department Name: Support** **Supervisor's Title: Xtra Team Lead** **Location: Latam: Remote** **ABOUT PLACER.AI**: Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Placer.ai's platform...
