Service Analyst 2-1

hace 5 meses

Tlahuac, México Citi A tiempo completo

The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.

**Responsibilities**:

- Design and analyze moderately complex reports to satisfy management requirements
- Write specifications for new report programs, spreadsheets and other devices to produce reports
- Develop and prepare reports and records relating to a particular project
- Provide basic assistance within a specific section of the company's customer service function
- Develop and maintain working knowledge of industry practices and standards
- Recommend appropriate actions to resolve identified problems, as needed

**Qualifications**:

- 0-2 years of experience in a related role
- Basic level of experience in a related role (combination of education/experience)
- Ability to exchange information in a clear and concise way
- Effective verbal and written communication skills
- Demonstrated ability to remain unbiased in a diverse working environment

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Apoyo en el monitoreo de proceso de conciliación BAU para proceso de productos de CREDITO y CAPTACION

Dar seguimiento puntual a procesos, vistos buenos y en caso de identificar desviaciones, generar los incidentes y los escalamientos correspondientes
- Licenciatura o equivalente
- Manejo de herramientas OFFICE y/o herramientas de manejo de datos
- Habilidades de comunicación
- Conocimiento en herramietas de bases de datos
- Comunicación efectiva con equipos externos e internos
- Disponibilidad para aprender nuevos procesos

Conocimiento contable y experiência en conciliaciones bancarias.

Manejo de herramientas internas "FULL SUITE"

Conocimientos de funcionalidades de sistemas de Créditos y productos de captación

Experiência en comunicación con tareas multidisciplinaria
- **Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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