Country Operations Director

hace 2 semanas

Ciudad de México Selina A tiempo completo

**Who we are**

Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

**What the role is**

This position will lead the Country Operations for Selina, reporting to the Country Partner. Responsible for all processes, programs and locations in the country under his/her care. The Country Operations Director will be a strategic player in the successful rollout of Selina in a country, as well as the profitable management of the operation in every location within it.

**What you will be doing**
- Participate and monitor country goals including each location' P&Ls as well as meeting established timelines to ensure Company goals are achieved.
- Set the strategic direction and vision for Operations for all Country locations.
- Align the operational and guest experience strategies to support the commercial goals and strategy.
- Be a vocal advocate for the Selina experience and brand.
- Actively participate in the training of all staff in the country: both at country and location level, specially focus on GMs as a strategic pillar in performance excellence.
- Lead the strategic efforts to establish,implement and comply with standard operating procedures.
- Collaborate with the representatives of the different departments to ensure they provide the right level and quality of support to the locations in the assigned country.
- Analyze guest experience results to come up with improvements in the operations.
- Act as direct manager for all the location General Managers in the country. Provide them with guidance and support.
- Promote healthy relationships with other businesses and neighbors in the areas of our locations
- Connect the GMs and location management to the global functions that provide for them products, policies and programs.
- Monitor schedules of all departments and ensure labor efficiency
- Supervise the environmental health and safety staff or services in line with compliance.

**What you need for the role**
- An excellent track record of operations and results delivery throughout their career.
- At least 5 years’ experience in multi-site operations or occupying a senior regional management role.
- Excellent communication skills.
- English and Native Language of the Country Assigned
- Experience in management F&B business (highly desirable)
- Smart and strategic, but a real operator who is happy to be hands-on and get into the details.
- Be entirely at ease operating in an autonomous environment and have a sense of urgency, high energy levels and thrive with low support.
- Experience working in multicultural environments
- A leader with exceptional people development skills - the ability to inspire and engage large teams but also encourage a culture of learning, training and support.
- Strong management and negotiation skills
- Solid abilities for reporting and analyzing information for decision making
- Cultural fit

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