Sr. Operations Analyst

hace 1 mes

Ciudad de México Directive Consulting A tiempo completo

Directive Consulting is the performance marketing agency for SaaS companies. We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs. We offer Paid Media, SEO, Performance Creative and Design, Video, Revenue Operations, and Strategy services to our clients by creating comprehensive digital marketing strategies that allow our clients to hit their SQL targets, every time.

We’ve experienced hyper-growth over the last year and have remained true to our culture of, the best idea wins. We’re future-focused and are looking for others with a growth mindset to join our evolving teams

**We offer UNLIMITED PTO
The objective of this role is to drive up awareness within the company in order to help Directive’s executive team make better decisions, faster. This role will fully own key operational platforms such as Salesforce (used for customer relationship management) and Mavenlink (used for resourcing, project management, and time tracking.) They will be responsible for the data hygiene of these platforms and extracting insights from that data. They will partner with top executive leaders in order to identify all the critical data points within operations, determine key leading indicators, and begin to funnel that data into reports. We are not just looking for someone with technical skills, but someone that has strong business acumen.

The purpose of these reports is to drive real insight and influence actual decisions. In order to do that, it requires that this person doesn’t just understand how to manipulate the data but actually understands the context behind it. For this role to truly be effective, it will need to understand all the key levers within the business and how they influence each other.

**Roles & Responsibilities**:

- Own Salesforce + Integrated Platforms for operations
- Own Mavenlink, Asana, and any other relevant operational technologies
- Create dashboards for departmental leaders
- Document processes in Notion
- Run training sessions with the team to educate them on new processes
- Ensure clean data in all platforms under ownership
- Build out reports laying out key insights for operations
- Partner with department heads to determine the key information that needs to be tracked

**What You Offer**:

- Fluency in English
- 4+ years of Salesforce experience
- Strong analytical abilities and quantitative skills
- Advanced Excel skills and understanding of Microsoft Access and Google Suite
- Translate/transform data to deliver reporting, storytelling, and data visualizations to communicate findings, insights, and recommendations
- Experience in owning data visualization tools (i.e., Datorama, Tableau, Power BI, Google Data Studio etc.)
- Detail oriented. Big decisions will be made off your reports
- Dynamic. Details are important but you must also keep sight of the bigger picture and larger trends
- Intellectually curious. We like questions at Directive. Understanding the context behind the data will allow you to build more impactful reports
- Adaptable. You will be working with different departments, projects, platforms, and objectives at the same time
- High-ownership. You do your best to control outcomes. You are not quick to point fingers when things don’t go your way
- Analytical. You have the ability to see all the factors that affect a situation
- Problem solver. You are great at coming up with solutions to complex problems

**About Us**:
Directive does exceptional performance marketing for software brands that share our values. We redefine the global standard for how marketers work, live, and grow. Our goal is to empower and focus so much on our people that our clients consequently get better results.

At Directive, one of our core values is to put people first. We want to stick to our values and commit to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Benefits**
- Benefits to Support the Whole Person:

- **Time Off -** Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
- **Annual Anniversary Trip** to Newport Beach, CA with peers and executive leadership for fun and entertainment

**Work Environment Requirements**

As a remote-first company we primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal

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