Sr. Operations Manager BPO
hace 3 semanas
Job Title:
Sr. Operations Manager BPO - CDMXJob Description
The Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.
Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.
KEY ACCOUNTABILITIES
- Strategic Planning: Developing and implementing operational strategies to achieve the company's goals and objectives.
- Team Leadership: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.
- Process Improvement: Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity.
- Resource Allocation: Managing budgets and allocating resources effectively to meet operational needs while controlling costs.
- Quality Control: Ensuring that products or services meet quality standards and customer expectations.
- Risk Management: Identifying and mitigating operational risks, including those related to safety, compliance, and security.
- Vendor and Stakeholder Management: Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships.
- Data Analysis: Analyzing data and key performance indicators to make informed decisions and drive improvements.
- Reporting: Providing regular reports and updates to senior management on operational performance and outcomes.
- Compliance: Ensuring that the company complies with relevant regulations and industry standards.
- Customer Focus: Maintaining a customer-centric approach to meet customer needs and resolve issues promptly.
- Technology Adoption: Evaluating and implementing technology solutions to enhance operational efficiency.
- Emergency Response: Developing and implementing contingency plans to address unexpected operational disruptions or crises.
- Continuous Improvement: Fostering a culture of continuous improvement within the operations team.
- Communication: Effective communication with internal teams and external partners to ensure alignment and smooth operations.
REQUIRED SKILLS
Previous experience as Operations Manager in BPO industry at least 3-5 years
Bachelor's degree preferred
English proficiency B2 or C1
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Location:
MEX Mexico City Downtown InsurgentesLanguage Requirements:
EnglishTime Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Technology Operations, Sr Manager
hace 6 días
Ciudad de México, Ciudad de México teamworkonline A tiempo completoReporting functionally to the Director Event Technology Operations and organisationally to the Chief Tournament Officer in Mexico, the Senior Manager of Technology Operations, Mexico will be a key member of the FIFA26 Technology team, and work in close collaboration with the Technology teams in Zurich and other key individuals responsible for the planning,...
-
Cloud Service Operations Manager
hace 1 semana
Ciudad de México, Ciudad de México Infor A tiempo completoInfor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...
-
Cloud Service Operations Manager
hace 3 semanas
Ciudad de México, Ciudad de México Infor A tiempo completoInfor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...
-
Product Operations
hace 3 días
Ciudad de México, Ciudad de México Nu A tiempo completoAbout UsNu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world's largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page Our Product Operations TeamAt Nu, many...
-
Talent Management, Sr Manager
hace 4 semanas
Ciudad de México, Ciudad de México Schneider Electric A tiempo completoSchneider Electric está buscando un GERENTE SR. DE TALENT MANAGEMENT en CIUDAD DE MÉXICO. Schneider Electric crea tecnologías conectadas que remodelan industrias, transforman ciudades y enriquecen vidas. Nuestros más de 135,000 empleados prosperan en más de 100 países. Desde los conmutadores más simples hasta los sistemas operativos complejos, nuestra...
-
Sr People Talent Transformation Manager
hace 1 mes
Ciudad de México, Ciudad de México Walmart de México y Centroamérica A tiempo completoSr People Talent Transformation ManagerEn Walmart, estamos comprometidos con el desarrollo de nuestros (as) asociados (as), por lo que este rol se vuelve parte fundamental de la estrategia E2E de people.Este rol asegurará la estrategia y ejecución a través de procesos innovadores de talento que marquen una diferencia en la experiencia de desarrollo...
-
Director Client Management Operations at Fiserv Inc
hace 1 semana
Ciudad de México, Ciudad de México timesjobs A tiempo completoResponsibilitiesResponsible for management reports of KPI to measure critical success factors and overall effectiveness. Preparation of standard monthly operational reports.Develop and motivate a high-performing team committed to excellence in service at all times.Develop, implement, and monitor end-to-end key process controls that effectively mitigate the...
-
Service Manager
hace 4 días
Ciudad de México, Ciudad de México Fyte A tiempo completoService Manager – Mexico City At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector The Overall obiective or Purpose of position Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance of service operations...
-
First Line Manager
hace 4 semanas
Ciudad de México, Ciudad de México Teva Pharmaceutical USA A tiempo completoIT Services and Support is looking for an experienced First Line Manager (FLM), Global Workplace Support Services to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities in a fast paced...
-
Operational Channel Manager
hace 4 semanas
Ciudad de México, Ciudad de México Schneider Electric A tiempo completoSchneider Electric is looking for a Channel Manager for Home & Distribution division in Mexico City. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and...
-
Food and Beverage Manager
hace 1 semana
Ciudad de México, Ciudad de México Hilton Mexico City Santa Fe A tiempo completoA Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing?As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an...
-
sr. Manager Visual Merchandising
hace 3 semanas
Ciudad de México, Ciudad de México ADIDAS A tiempo completoPlan and execute all VM activities related to marketing programs at the POS to drive sell-through, and enhance shopping experience by improving our brand presence.Key Responsibilities:Execute VM guidelines x-channel according to the Brand Activation calendar to enhance our brand experience and align with ONE LAM executions Support new POS openings or...
-
First Line Manager
hace 3 días
Ciudad de México, Ciudad de México Teva Pharmaceuticals A tiempo completoWho we areWe are dedicated to improving access to affordable healthcare worldwide, bringing good health within reach for millions of people across the globe. Our team spans nearly 60 countries, representing diverse backgrounds and nationalities. Join us as we lead the way as the top producer of generic medicines and key supplier to the World Health...
-
Physical Security Representative
hace 2 días
Ciudad de México, Ciudad de México Concentrix A tiempo completoJob Title:Physical Security RepresentativeJob DescriptionThe Sr. Representative, Physical Security is responsible for overseeing and implementing physical security programs based on physical security standard, policies and procedures and services within the assigned site/s. This position manages day-to-day physical security operations, compliances,...
-
General Manager
hace 1 día
Ciudad de México, Ciudad de México Hilton A tiempo completoA General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.What will I be doing?As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent...
-
talent acquisition manager
hace 5 días
Ciudad de México, Ciudad de México Nissan Motor Corporation A tiempo completoThe Sr. Manager, Recruiting operates as a talent acquisition leader for Mexico and South America. They will partner closely with business leaders to provide talent consultative solutions tailored to support the execution of strategic talent priorities for different G&A and Technical business units that support Nissan Mexico and Nissan South America. They...
-
Senior Physical Security Representative
hace 3 semanas
Ciudad de México, Ciudad de México Concentrix A tiempo completoJob Title:Senior Physical Security RepresentativeJob DescriptionThe Sr. Representative, Physical Security is responsible for overseeing and implementing physical security programs based on physical security standard, policies and procedures and services within the assigned site/s. This position manages day-to-day physical security operations, compliances,...
-
Analista de Crédito Sr
hace 2 días
Ciudad de México, Ciudad de México HSBC Mexico A tiempo completoJob Description - Ensure that operations, policies, and procedures meet the short-term and long-term goals and requirements of the Bank. - Credit studies development for Business Banking (Business Banking, Public Sector, Middle Market Enterprises, Large Corporates). The ability to produce high-quality credit applications is expected, identifying areas for...
-
Training Manager I
hace 3 semanas
Ciudad de México, Ciudad de México Concentrix A tiempo completoJob Title:Training Manager IJob DescriptionThe Training & Quality Manager To manage and facilitate, in a dynamic and passionate manner, the performance and deliverables of a client specific Training and Quality teams to exceed the expectations of the company and clients based in a continuous improvement of an effective and efficient operational delivery and...
-
Procurement Operations Manager
hace 7 días
Ciudad de México, Ciudad de México Emerson A tiempo completoEssential Duties & ResponsibilitiesSupplier EnablementLead the purchasing team in validating purchasing requirements to qualify suppliers Onboard suppliers and execute supplier master file management Oversee catalog enablement within procurement systems Ensure contracts are effectively enabled for purchasing and invoicingTransactional ProcurementMonitor the...