IT Site Support Technician

hace 3 semanas


Ciudad Juarez, México CommScope A tiempo completo

En nuestro mundo "siempre activo", creemos que es esencial tener una conexión genuina con el trabajo que realiza.

Are you passionate about customer service and solving technology problems? We are looking for you As an **IT Site Support Technician** in our Ciudad Juarez, Chihuahua MX manufacturing facility you will be faced with new technical challenges every day. You are responsible to perform site support duties by following standard procedures such as installing, identifying, and repairing hardware, peripherals, and networks, preventing and resolving issues that users may have, and making sure of accurate tech operation.

**How you'll help us connect the world**:
This isn’t a role where you sit at a desk, our technicians perform activities related to the setup or technical support of employee computers, servers, and peripherals that advance more sophisticated problems to the next-tier technical support team or outside vendors. We work with employees in a variety of settings which may include providing support and orientation to the users. To provide on-site, remote, and phone IT Support. Inventory and installation of software and hardware, keeping hardware in efficient conditions. Maintenance and repair of hardware and peripherals. Related activities to CommScope audits. Security and integrity of IT information.

You will help to setup and install diagnose and troubleshoot new hardware and software; deploy OS images to multiple computers; setup, troubleshoot and configure new printers (Barcode & Label printers); provide support for computer, printers and mobile devices.

Take ownership of reported customer issues, finding a solution, even if it means putting in extra effort to research for a resolution.identify user requirements, supervise LAN performance and perform network security management, provide support to users at multiple sites such as business offices, engineering labs, manufacturing, and distribution warehouses.

**Required qualifications for consideration**:

- IT technician or 2 years in a similar position.
- English intermediate proficiency.
- Preferably studying last semesters of bachelor's degree in Information Technology.
- Knowledge of troubleshooting and repairing ZEBRA printers.
- Understanding of network, OS and apps.
- To be able to communicate openly and friendly with all interpersonal levels.
**You will excite us if you have**:

- Knowledge of IT Ticketing Systems.
- Knowledge of Barcode and Labeling software.
- Solid knowledge of structured cabling.
**What happens after you apply?**:
Por qué CommScope:
CommScope está en la búsqueda de brindar conectividad que fortalezca la forma en que vivimos, trabajamos y aprendemos. Nuestros empleados traspasan los límites de la tecnología de comunicaciones que permite descubrimientos revolucionarios como 5G, Internet de las cosas y velocidades de gigabit para todos, en todas partes. Con nuestra experiência inigualable en infraestructura de cobre, fibra e inalámbrica, nuestros clientes globales confían en nosotros para superarnos hoy y estar preparados para las necesidades del mañana.

Si desea hacer crecer su carrera junto a personas brillantes, apasionadas y afectuosas que se esfuerzan por crear lo que sigue..conéctese con su futuro en CommScope.

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