IT Support Specialist

hace 23 horas


Ciudad de México, Ciudad de México Eaton A tiempo completo

Eaton's Corporate Sector division is currently seeking an IT Support Specialist to provide technical assistance and support to the site(s). This role requires a highly motivated and detail-oriented individual who can work closely with the IT team to ensure seamless delivery of IT services and support.

Key Responsibilities:

  • Provide desk-side support at the site(s) and participate in IT initiatives and projects as directed by the IT Site Infrastructure Support team.
  • Gather information needed to support IT business metrics, maintain control of desktop software and hardware to ensure license compliance and asset management.
  • Install software and hardware upgrades to support IT initiatives and comply with established standards, maintain infrastructure to decrease downtime and maintain quality.
  • Stay current with industry trends in Information Technology advancements and partner with other groups to seek out opportunities to increase end-user operational efficiency.

Requirements:

  • Bachelor degree in Systems or Technology (preferred), minimum 1 year of IT experience, and English proficiency at intermediate level.
  • Strong knowledge of IT Infrastructure, including network, servers, storage, phone systems, customer service experience, and use of ticketing system and meeting Service Level Agreements.

Desirable Qualifications:

  • An Associate degree with zero to one years experience preferred and ITIL, MCSA, or comparable certification desirable.
  • Ability to work under pressure and travel up to 10%.

Compensation Package:

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on qualifications and experience, and a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for professional growth and development.


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