Cbs Order to Invoice Analyst
hace 1 mes
No Relocation Assistance Offered
158514 - Del.Miguel Hidalgo, Mexico City, Mexico
**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.
We are recognised for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team
**Job Summary**:
Manage the Order to Invoice process within CP Best Practice standards ("Essentials”) and collaborate with local CDTs on effectively supporting O2I fulfillment. Main responsibilities will be leading the non revenue process
Responsible for total customer service management for assigned customer accounts: runs, and performs when vital, all aspects of the team cycle while encouraging effective relationships with both customers and CP colleagues. Accountable for successful order, management and supervising the customer service process to assure timely deliveries to Customers.
**Main Responsibilities**:
- Handle the Order to Invoice process.
- Develop effective internal customer communications and relations to facilitate effective O2I fulfilment.
- Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues.
- Highlight delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special internal customer requirements to Logistics.
- Support and enforce all sales policies (terms and conditions) with customers.
- Analyze and collaborate with local CDTs to determine the appropriate action to resolve issues relative to customer returns and refusals. Follow up Logistics execution of returns and refusals.
- Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g. execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.)
- Accountable for the CS Key Performance Indicators (important metrics) analysis and results and taking corrective action when vital to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
- Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management.
Education and Qualifications:
- 1 to 3 years of experience in CS&L.
- Intermediate/Advanced English
- Google suite (Docs, Sheets)
- Digital Tools (Domo, Data Studio)
**Our Commitment to Sustainability**
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.
**Our Commitment to Diversity, Equity & Inclusion**
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
LI-Remote
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