Desktop Support Engineer

hace 2 semanas


Tlahuac, México NSC Global A tiempo completo

Work Experience: More than 12 months
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from help desk customers
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Other skills:

- Ability to advise and to present to one or more customer staff.
- Monitor and control daily service call activity, utilization, inventory levels and service levels.
- Exceptional customer service
- Advanced knowledge in Customer Service Aptitude
- Resolving technical problems with hardware, software and connectivity.
- Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
- Participate in the configuration and support of internal systems.
- Ability to work effectively with Logistics
- Adherence to assigned schedule
- Adhering to documented policies, procedures and processes for nsc that are specific to the service.
- Clear and concise documentation of all customer interaction within appropriate CRM tool.
- Able to function in a team environment
- Maintain knowledge levels as industry enhancements occur
- Support installation and implementation of connectivity and high-end systems products
- Continuous improvement of service

Sound knowledge of:

- Advanced knowledge in Computer Hardware
- Advanced knowledge in Microsoft Operating system
- Proficient knowledge in Printer Hardware
- Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
- Proficient knowledge in Ticketing software
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices

Awareness of;
- Active Directory
- Exchange
- Apple OS
- Network and server hardware and components

IT qualifications may include:

- A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in desktop area
- Microsoft Office Specialist (MOS) certification

Pay: $80,000.00 - $100,000.00 per year


  • Support Engineer

    hace 2 horas


    Tlahuac, México Atos A tiempo completo

    **SUPPORT ENGINEER**: - Publication Date: May 16, 2024- Ref. No: 514257- Location: Mexico City, Mexico city, MX, 06600**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **Support Technician** **Job Description**: -...

  • Support Engineer

    hace 2 horas


    Tlahuac, México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Tlahuac, México SA technologies inc A tiempo completo

    Looking for a Customer support/Devops engineer Need someone technical but is more support-oriented First point of contact for customers - Helpdesk/service desk - Easters/central Jr-Midlevel Pay: From $10,000.00 per month **Language**: - English (required)


  • Tlahuac, México Vision Group A tiempo completo

    **Job Summary** Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals. **Designation**:QA...

  • Support Engineer, Audible

    hace 4 semanas


    Tlahuac, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...

  • Support Engineer, Audible

    hace 4 semanas


    Tlahuac, México Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...


  • Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Amazon Photos helps consumers preserve and re-live their memories. The service...


  • Tlahuac, México Thermo Fisher Scientific A tiempo completo

    With direction, Provides direct technical support to computer system users; Answers complex and difficult questions to resolve computer problems for clients; Provides assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provides desk side support for end users.


  • Tlahuac, México NOKIA A tiempo completo

    **Title**:Telecom Regional Support Engineer Intern**Duration**:1 year.- Come create the technology that helps the world act together- We are a B2B technology innovation leader pioneering the future where networks meet cloud.- At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive,...


  • Tlahuac, México OPTUMUS MDT A tiempo completo

    About the Job Optumus MDT is a USA-based healthcare technology company. We are looking for an individual who has very strong problem-solving skills and a passion for cutting-edge innovations and technology within the world of healthcare technology. **Voice Recognition Support Technician (Bilingual)** **Responsibilities**: - Training: Training new and...

  • Swat Root Cause Engineer

    hace 4 semanas


    Tlahuac, México FCA A tiempo completo

    The Electrical Launch Support and Root Cause Engineer is responsible for directing and coordinating troubleshooting and repair activities at engineering and assembly facilities for prototype and production level vehicles. The Engineer will support a variety of launch activities at assembly plants and pilot plants, conduct repairs, perform customer audit...

  • System Engineer IT

    hace 4 semanas


    Tlahuac, México Gates Corporation A tiempo completo

    The System Engineer IT - Endpoint Management position will work closely with system administrators and infrastructure teams to ensure that Gates' Personal Computers and mobile devices are managed and secured appropriately using remote administration and configuration tools. This includes developing configuration standards, distributing clients, building...


  • Tlahuac, México Ford Motor Company A tiempo completo

    Engineer, working together as one team with manufacturing, design, and support Ford teams. Looking for improvements in Quality indicators in a specific vehicle. Quality process and new launch vehicles knowledge in automotive industry. Data analytics, and Statistical Process Control (SPC) knowledge. - Bachelor in engineering - Knowledge and experience in...


  • Tlahuac, México SAE Soluciones Avanzadas en Electrónica A tiempo completo

    **About the role** - Performing hardware configurations, troubleshooting errors/problems, monitoring and/or testing performance. - Server maintenance, diagnosis, and incident resolution, with a focus on the NonStop system. - Providing excellent customer service to the company's clients. - Collaborating effectively as part of a team and maintaining positive...

  • Automation Engineer

    hace 7 días


    Tlahuac, México Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: Liquid Food Solutions (LFS) Operations Engineering USA within Tetra Pak®...


  • Tlahuac, México TRIZ ENGINEERING A tiempo completo

    _**Requires relocation to San Jose, Costa Rica**_ Triz Engineering Solutions is looking for **Software Engineer - Automotive Controls** on different levels and experience to form part of our EV software development team. **Responsibilities** - Matlab/Simulink software development for automotive controllers - Software algorithm development and control...


  • Tlahuac, México NOKIA A tiempo completo

    IP Routing Technical Support Engineer Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and...

  • Database Engineer Iii

    hace 4 semanas


    Tlahuac, México Connectingology A tiempo completo

    Description An important aviation company is looking for its next Database Engineer, the company has a presence in more than 60 countries. Advanced - English (it is a bilingual job) **Requirements**: **Required**: Administers and maintain Oracle, MS-SQL, PostgreSQL and RDS IaaS Oracle RDBMS, MySQL Deep understanding of Oracle 6.4, 7.6, Oracle ASM Cluster,...

  • L&p Engineer

    hace 7 días


    Tlahuac, México Zurich Insurance A tiempo completo

    **L&P Engineer** **Our opportunity** A Performance Testing Engineer is responsible for delivering performance test and quality activities for wide range of international projects/programs, ensuring those are carried out to the agreed requirements, complying with Audit and Regulatory standards. You will also support the optimization of Load Test and...

  • Manufacturing Engineer

    hace 4 semanas


    Tlahuac, México Eaton A tiempo completo

    Eaton’s ES CRDS WD Wiring Devices division is currently seeking a Manufacturing Engineer. **What you’ll do**: Job summary Provide day to day support to production cells on Manufacturing Engineering related matters to ensure availability for assembly processes & equipment to collaborate on Production´s metrics & goal achievement, meeting all times with...