Manager, Quality Assurance

hace 7 días

Ciudad de México TTEC A tiempo completo

Manager, Quality Assurance

Be the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Quality Assurance Manager working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all

**What You’ll be Doing**
Do you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry, and gain direct management experience? You’ll support and motivate your team to make sure they’re on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and interpret data. From there, you’ll use your honest and empathetic manner to motivate team leads and associates through helpful training and tips to help them succeed in quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team and acknowledging a job well done.

You’ll report to the Director, Quality Assurance. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

**During a Typical Day, You’ll**
- Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
- Bring your time management and organizational skills to manage multiple, complex, on‐going tasks while monitoring absence and attendance of your team

**What You Bring to the Role**
- Minimum 1 year call center or equivalent work experience
- Continuously promote a performance-driven culture and always work towards reaching for amazing
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- A solution-oriented mindset to ensure happy customers
- Understand, interpret, and manipulate data for reporting
- Consistently mentor and inspire others

**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

**Primary Location**: : MX-DF-Mexico DF
**Job**: : Quality Assurance / Process Improvement

  • Quality Assurance Manager

    hace 1 día

    Ciudad de México, Ciudad de México MC1 Tecnologia A tiempo completo

    Hello, we are MC1We are a leading multinational provider of cloud-based mobility solutions where every day ourMC1ers work on solutions to simplify and add real-time intelligence to the sales processes of major companies worldwide. With offices in the UK, USA, Mexico and Brazil; Innovation Centers in Israel, Brazil and Canada.As a Quality Assurance Manager in...

  • Quality Assurance Manager

    hace 2 meses

    México MC1 Tecnologia A tiempo completo

    Hello, we are **MC1**! We are a leading multinational provider of cloud-based mobility solutions where every day our MC1ers work on solutions to simplify and add real-time intelligence to the sales processes of major companies worldwide. With offices in the UK, USA, Mexico and Brazil; Innovation Centers in Israel, Brazil and Canada. As a Quality Assurance...

  • Compliance Quality Assurance Analyst

    hace 2 días

    Ciudad de México, Ciudad de México Ria A tiempo completo

    This position provides support to the Compliance Quality Assurance team by assisting in the overall performance of the Quality Assurance Program in the Americas. Supports the department's growth of ensuring operational compliance with regulatory obligations. Is responsible for identifying gaps and inefficiencies in policies and procedures within the...

  • Quality Assurance Manager

    hace 2 semanas

    México Cummins A tiempo completo

    Quality Assurance Manager - 240001NC **Descripción** **IRC1057398 Quality Assurance Manager** Nuestra cultura cree en **_ELEVAR TU POTENCIAL_**. Ofrecemos oportunidades globales para desarrollar tu carrera, hacer de tu comunidad un mejor lugar y trabajar con las personas más innovadoras en la actualidad que buscan resolver los problemas más difíciles...

  • Quality Assurance Manager

    hace 2 semanas

    México Cummins Inc. A tiempo completo

    Quality Assurance Manager - 240001NC **Descripción** **IRC1057398 Quality Assurance Manager** Nuestra cultura cree en **_ELEVAR TU POTENCIAL_**. Ofrecemos oportunidades globales para desarrollar tu carrera, hacer de tu comunidad un mejor lugar y trabajar con las personas más innovadoras en la actualidad que buscan resolver los problemas más difíciles...

  • Quality Assurance Manager

    hace 2 semanas

    México Cummins A tiempo completo

    **IRC1057398 Quality Assurance Manager** Our culture believes in RAISING YOUR POTENTIAL. We offer global opportunities to develop your career, make your community a better place, and work with today's most innovative people seeking to solve the toughest problems we face globally. We believe in flexibility so you can explore your passions while making an...

  • Compliance Quality Assurance Analyst

    hace 1 mes

    México Ria A tiempo completo

    This position provides support to the Compliance Quality Assurance team by assisting in the overall performance of the Quality Assurance Program in the Americas. Supports the department’s growth of ensuring operational compliance with regulatory obligations. Is responsible for identifying gaps and inefficiencies in policies and procedures within the...

  • Quality Assurance Manager, Mexico Procurement

    hace 1 día

    Ciudad de México, Ciudad de México Startops A tiempo completo

    Quality Assurance Manager, MexicoImplement Total Quality Management (TQM) principles in manufacturing processes for optimal quality standardsLocation:Mexico CityJob Tags: Procurement & ProductionAbout The Role- Responsible for managing operationally quality control and inspections processes in the region - Implement Total Quality Management (TQM) principles...

  • Sr. Spec, Quality Assurance

    hace 4 semanas

    Ciudad Juarez, México Cardinal Health A tiempo completo

    What Quality Assurance contributes to Cardinal Health Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost effective quality system that assures products and services are reliable,...

  • Sr. Spec, Quality Assurance

    hace 2 semanas

    Ciudad Juarez, México Cardinal Health A tiempo completo

    What Quality Assurance contributes to Cardinal Health Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost effective quality system that assures products and services are reliable,...

  • Associate Manager, Quality Assurance

    hace 4 semanas

    Ciudad de México AspenTech A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Associate Manager, Quality Assurance

    hace 4 semanas

    Ciudad de México, Ciudad de México AspenTech A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Associate Manager, Quality Assurance

    hace 2 semanas

    Ciudad de México, Ciudad de México AspenTech A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Quality Assurance Analyst

    hace 4 semanas

    Ciudad de México Genworth A tiempo completo

    This person will be responsible for the Quality Assurance of the company, grouped in two main branches: Quality Assurance on Operation Quality Assurance on User Acceptance Tests MAIN DUTIES 1. Quality Assurance on Operation: a. Production Data i. Data Extractions from the databases ii. Keeping track of the requests b. Change Controls i. Creation of...

  • Quality Assurance Analyst

    hace 2 semanas

    Ciudad de México Genworth A tiempo completo

    This person will be responsible for the Quality Assurance of the company, grouped in two main branches: Quality Assurance on Operation Quality Assurance on User Acceptance Tests MAIN DUTIES 1. Quality Assurance on Operation: a. Production Data i. Data Extractions from the databases ii. Keeping track of the requests b. Change Controls i. Creation of...

  • Sr. Spec, Quality Assurance

    hace 4 semanas

    Ciudad Juárez, México Cardinal Health A tiempo completo

    Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost effective quality system that assures products and services are reliable, safe and effective. This job family provides oversight of...

  • Sr. Spec, Quality Assurance

    hace 2 semanas

    Ciudad Juárez, México Cardinal Health A tiempo completo

    Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost effective quality system that assures products and services are reliable, safe and effective. This job family provides oversight of...

  • Quality Assurance Analyst

    hace 2 días

    Ciudad de México, Ciudad de México Genworth Financial A tiempo completo

    Job Title: Quality Assurance SpecialistCompany: Reputable Tech FirmThis role will have you in charge of ensuring the quality of the company's operations, split into two key areas:Quality Assurance on OperationQuality Assurance on User Acceptance TestsMain Responsibilities:Quality Assurance on Operation:Production DataData Extractions from the...

  • Sr. Spec, Quality Assurance

    hace 1 semana

    Ciudad Juarez, México Cardinal Health A tiempo completo

    **_What Quality Assurance contributes to Cardinal Health_** Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost effective quality system that assures products and services are reliable,...

  • Quality Assurance Specialist

    hace 5 días

    Ciudad de México Viva Naturals A tiempo completo

    **THIS IS A REMOTE ROLE FOR A COMPANY BASED IN CANADA** **Our Story**: Viva Naturals makes wellness possible. Well-being is at the heart of our brand, and our values are at the foundation of everything we do at Viva Naturals. **Our 3 Core Values**: Be Obsessed With Finding A Better Way Deliver A "Viva" Experience Make The World A Better Place At Viva...