TikTok Quality Assurance Manager

hace 3 días


Ciudad de México, Ciudad de México Tiktok A tiempo completo
Job Description:

TikTok seeks a skilled Quality Assurance Manager to oversee the development and optimization of QA tools and dashboards. The ideal candidate will have experience in analytical and problem-solving roles, with a proven track record of success in managing customer service KPIs and processes.

Key Responsibilities:
- Develop and implement quality strategies with scalable processes, tools, and systems to monitor performance versus targets.
- Conduct root cause analysis and implement key programs and initiatives to drive improvement of customer service metrics.
- Manage all QA-related projects, including developing a QA framework, training regional teams, and ensuring full utilization by operational teams.

Requirements:
- Bachelor's degree or above.
- Proficiency in English and Spanish required for the role.
- Proven experience in working with Excel and structuring/analyzing dashboards.
- Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders.

About Us:
TikTok is a global platform that inspires creativity and brings joy. We're committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace.

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