2022-j13206 - Service Desk Manager
hace 3 semanas
Overview
Must have more than 5 years of experience in IT Service Desk as a Team Lead
- Should have managed service desk operations in his/ her current role
- Experience of working in an IT Contact Center/Service Desk support
- Understanding of the Business situation and capability to address issues
- Shows flexibility/ownership & works under pressure situation
- Demonstrate excellent communication skills
- Other Essential Skills
- Thorough understanding of helpdesk/service desk operations, IT best practices, industry trends and customer service
- Proven experience of initiating positive changes in a helpdesk/service desk environment
- Device personal development plan for the team Leaders
- Retail experience-good to have
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