IT Support Specialist

hace 2 semanas

Guadalajara, México Amcor A tiempo completo

IT Support Specialist

**Location**:Guadalajara, JAL, MX, 45850**Function**:Information Technology**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:On site**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.**

Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.

We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.
- El **Especialista de Soporte TI** es un jugador clave para el soporte de los sitios de Amcor, es responsable por:
- Soportar el sitio con más de 300 dispositivos (Desktops, Laptops, Impresoras, Equipos de Red).
- Soporte a usuarios, activos, relación con clientes internos y externos (compras, configuración, reparación).
- Soportar (L1 y L2) los equipos standard de Amcor, así como su configuración.
- Habilidad y capacidad de comunicarse claramente para implementar las mejoras prácticas en los sitios y dar soporte a usuarios finales, así como entrenamiento.
- Asegurar y alinearse en los estándares globales de TI, así como políticas de ciberseguridad y la aplicación de estas.
- Apoyo en el soporte y administración de la infraestructura local, así como apoyo al equipo de redes LAN y WAN.
- Ser un miembro active en el grupo de Operaciones TI y colaborar con otros miembros del grupo.
- No maneja reportes directos o indirectos.
- Este puesto es parte del grupo de soporte de Amcor Mexico que cuenta con 3 plantas de Empaques Flexibles y 4 plantas de Empaques Rígidos.
- Ocasionalmente se pudiera requerir viaje a alguna planta para apoyo.

**Principales Responsabilidades**

**Nível Grupo TI**
- Soporte de Usuarios y Procesos
- Implementación de los estándares de Servicio del Grupo de TI
- Responsable por la calidad de Servicio en la planta
- Apoyo en la infraestructura de TI, así el apoyo y soporte a equipos regionales de TI.
- Resolución de eventos críticos del sitio.
- Seguridad (alineación con las políticas de ciberseguridad).
- Documentación (Base de conocimiento, procedimientos, guías de ayuda, etc.).
- Manejo del inventario y activos del sitio.

**Soporte Técnico**
- Instalación y reparación de equipos.
- Soporte a aplicaciones y software.
- Manejo de Impresoras y multifuncionales.
- Respaldo y recuperación de información.
- Pruebas de Infraestructura.

**Soporte Redes y Servidores**
- Apoyo al equipo regional en el soporte y configuración de switches LAN y equipo Wireless.
- Apoyo al equipo regional en la documentación de redes.
- Manejo y solución de vulnerabilidades de equipos detectados en los monitoreos de ciberseguridad.
- Apoyo en actividades de servidores como puede ser actualizaciones de Windows.

**Soporte a Usuarios Finales**
- Manejo de usuarios (Ingresos/Salidas, Actualizaciones).
- Soporte y apoyo en solución de eventos mayores.
- Soporte y solución de eventos en la planta.
- Soporte y entrenamiento a usuarios finales.

**Otros**
- Cumplimiento a reglas y procedimientos de ISO 22000 e inocuidad que apliquen
- Trabajar apegado a lo establecido por EHS
- Cumplir y hacer cumplir la norma FSCC-22000, ISO-9001, BPM, HACCP.

**Principales retos**:

- Cultura de atención al cliente.
- Habilidad para priorizar requerimientos y un manejo eficiente del tiempo.
- Habilidad de realizar multi tareas.
- Se requiere un alto nível de compromiso y profesionalismo sin sacrificar estándares de atención.
- Atención de ejecutivos que demandan un alto nível de requerimientos.
- Al ser una empresa de manufactura requiere personal en sitio para ser atendidos en tiempo y forma.
- Flexibilidad para asignaciones adicionales y asegurar la satisfacción del cliente y calidad en el servicio.
- Cumplir con los objetivos del negocio (Seguridad, Operaciones, Financieras y de Sustentabilidad).

**Calificaciones, abilidades y conocimientos requeridos**:

- Licenciatura en Sistemas o equivalente.
- Mínimo 3 años en soporte en compañías nacionales y/o multinacionales
- Conocimientos de ambientes de manufactura.
- Manejo de relaciones interpersonales y comunicación.
- Resolución de problemas.
- Idioma inglés leído. Certificación es co

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