IT Desk Support

hace 1 mes


Guadalajara, México Panorama Mortgage Group S de RL de CV A tiempo completo

We are seeking an experienced Helpdesk Technician to join our team at a small mortgage bank.

Minimum of 2 years of relevant experience in providing technical support and troubleshooting for various IT-related issues.

B2 CEFR English level to effectively communicate with users. Familiarity with Microsoft PowerApps is a plus.

Responsabities overview

Provide technical assistance and support to end-users, ensuring timely and effective resolution of IT-related issues.
- Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions.

Install, configure, and maintain computer systems, software, peripherals, and network devices.
- Collaborate with team members to resolve complex technical issues and escalate when necessary.
- Assist with the setup and maintenance of user accounts, permissions, and security settings.
- Document and maintain records of user inquiries, issues, and resolutions in the helpdesk ticketing system.
- Stay updated with the latest technology trends and developments to enhance technical skills.
- Contribute to the development and maintenance of IT documentation and knowledge base.

We provide 100% Social Security payment, Monday to Friday schedule, law benefits, competitive salary.

If you have the profile please share with us your english resume.

Pay: $1,000.00 - $2,000.00 per month

**Language**:

- english (required)

Work Location: In person

Expected Start Date: 05/05/2024


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