Process Associate

hace 2 semanas

Ciudad Juarez, México Genpact A tiempo completo

**_With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people._**
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**_Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._**

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**_Welcome to the relentless pursuit of better._**

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**_[Process Associate], [Customer Service]_**

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**_ Responsibilities_**:
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- Responsible for making calls to different service providers in the United States, to process payments on behalf of customers. _
- _Must be able to fluently carry a conversation in English, answer questions, and document the results of each call._

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- _Outbound calls regarding collections and payment process._

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- _Follow up on incidents from the time it is reported until successful closure document ticket status and follow up._

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- **_Register all cases, inquiries, and calls in the tracking tool._**

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**_Qualifications we seek in you_**:
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**_Minimum Qualifications / Skills_**
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- Previous experience in Customer Service. / Advanced English_

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- _Schedule availability._

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- **_Be a team player with problem-solving attitude_**

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**_ Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. _**
**_Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit _**
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Job_**_Process Associate_

**_ Primary Location_**_Mexico-Cd. Juarez_

**_ Schedule_**_Full-time_

**_ Education Level_**_High School Diploma/GED_

**_ Job Posting_**_Jan 29, 2024, 9:46:23 AM_

**_ Unposting Date_**_Mar 29, 2024, 1:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_

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