Technical Account Consultant

hace 6 meses

Tlahuac, México Hootsuite A tiempo completo

We're looking for a Technical Account Consultant to deliver ongoing technical consultation, guidance and optimization to our customers in every region. You will act as a technical consultant for customers who purchase TAM hours with a focus on driving product adoption, value, and renewal. As a member of our Professional Services team you will understand our managed services offerings and provide presales support in your region. You understand customer needs and are technically-oriented with a desire to continuously uplevel your skills, creatively solve problems, and liaise with stakeholders across the business to develop solutions and services to solve customer pain points.

**WHAT YOU'LL DO**:

- Deliver technical consultancy hours to customers by providing ongoing expertise, guidance, and product value; meet delivery timelines, milestones, technical optimization goals.
- As a key member of the customer account team, provide pre sales support in your region and champion the customer's technical needs; advocate internally to resolve or enhance the customer's product experience; and develop strong and trusted relationships with clients
- Identify opportunities for account growth where applicable, and escalate to the account management team
- Build monthly, quarterly or annual project plans for customers to ensure consumption of purchased TAM hours; produce monthly consumption reports, as required;
- Responsible for integrations and relevant APIs and continuously upskill on our product tech stack.
- Actively contribute in refining and implementing scalable processes, reporting and services to drive efficiency and customer value; contribute to improvements to evolve professional services offerings over time
- Support and influence the sale of TAM services in your region based on quarterly revenue targets.
- In partnership with Professional Services leadership provide input on new multi-resource services offerings to drive incremental revenue for Hootsuite and additional value to customers
- Perform other related duties as assigned

**WHAT YOU'LL NEED**:

- Significant relevant experience in Enterprise project implementation, direct customer advocacy and engagement experience in post-sales or professional services functions within SaaS or equivalent combination of education and experience
- Demonstrated ability to comprehend and translate complex business requirements into solutions that meet a customer's goals and objectives; ability to explain complex technical issues to non-technical counterparts when necessary
- You must be customer-obsessed with strong communication and analytical skills. Experience with enterprise-grade software integrations is a must.
- Growth mindset: A curiosity to experiment, find new solutions, and embrace continuous learning
- Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
- Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
- Self Development: is personally committed to, and actively works to continuously improve

**WHO YOU ARE**:

- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:
**S**tep Up**: Show the world what it looks like to live and work by these guiding principles. #StepUp

**One Team**:Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

**Customer Obsessed**:Focus relentlessly on helping our customers succeed. #CustomerObsessed

**Go Fast, Be Agile**:Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

**Play to Win**:Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

**Neighbours & Allies**:Give back to our communities and be an ally. #SocialForGood #Allies
- **Por favour asegúrese de que su currículum y su solicitud estén en inglés.**_

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