Technical Account Consultant

hace 6 días

Tlahuac, México Hootsuite A tiempo completo

We're looking for a Technical Account Consultant to deliver ongoing technical consultation, guidance and optimization to our customers in every region. You will act as a technical consultant for customers who purchase TAM hours with a focus on driving product adoption, value, and renewal. As a member of our Professional Services team you will understand our managed services offerings and provide presales support in your region. You understand customer needs and are technically-oriented with a desire to continuously uplevel your skills, creatively solve problems, and liaise with stakeholders across the business to develop solutions and services to solve customer pain points.

**WHAT YOU'LL DO**:

- Deliver technical consultancy hours to customers by providing ongoing expertise, guidance, and product value; meet delivery timelines, milestones, technical optimization goals.
- As a key member of the customer account team, provide pre sales support in your region and champion the customer's technical needs; advocate internally to resolve or enhance the customer's product experience; and develop strong and trusted relationships with clients
- Identify opportunities for account growth where applicable, and escalate to the account management team
- Build monthly, quarterly or annual project plans for customers to ensure consumption of purchased TAM hours; produce monthly consumption reports, as required;
- Responsible for integrations and relevant APIs and continuously upskill on our product tech stack.
- Actively contribute in refining and implementing scalable processes, reporting and services to drive efficiency and customer value; contribute to improvements to evolve professional services offerings over time
- Support and influence the sale of TAM services in your region based on quarterly revenue targets.
- In partnership with Professional Services leadership provide input on new multi-resource services offerings to drive incremental revenue for Hootsuite and additional value to customers
- Perform other related duties as assigned

**WHAT YOU'LL NEED**:

- Significant relevant experience in Enterprise project implementation, direct customer advocacy and engagement experience in post-sales or professional services functions within SaaS or equivalent combination of education and experience
- Demonstrated ability to comprehend and translate complex business requirements into solutions that meet a customer's goals and objectives; ability to explain complex technical issues to non-technical counterparts when necessary
- You must be customer-obsessed with strong communication and analytical skills. Experience with enterprise-grade software integrations is a must.
- Growth mindset: A curiosity to experiment, find new solutions, and embrace continuous learning
- Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
- Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
- Self Development: is personally committed to, and actively works to continuously improve

**WHO YOU ARE**:

- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:
**S**tep Up**: Show the world what it looks like to live and work by these guiding principles. #StepUp

**One Team**:Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

**Customer Obsessed**:Focus relentlessly on helping our customers succeed. #CustomerObsessed

**Go Fast, Be Agile**:Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

**Play to Win**:Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

**Neighbours & Allies**:Give back to our communities and be an ally. #SocialForGood #Allies
- **Por favour asegúrese de que su currículum y su solicitud estén en inglés.**_

  • D365 F&o Technical Consultant

    hace 4 semanas

    Tlahuac, México Axented A tiempo completo

    As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers. **Responsibilities**: - Ability to take Technical/Functional...

  • Senior Technical Consultant

    hace 3 semanas

    Tlahuac, México ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Technical Solution Consultant

    hace 4 semanas

    Tlahuac, México Capital Empresarial Horizonte A tiempo completo

    **Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información solicita**: **Technical Solution Consultant** **Para laborar en Ciudad de México** **Perfil** **Escolaridad**: Ingeniería en Sistemas, Informática o afín. **Experiência**: Mínima de 3 años. **Inglés**: intermedio conversacional...

  • Openshift Technical Account Manager

    hace 4 semanas

    Tlahuac, México Red Hat Software A tiempo completo

    About the job: Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Mexico City. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container...

  • Senior Security Technical Consultant

    hace 1 semana

    Tlahuac, México ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Technical Solution Consultant

    hace 4 semanas

    Tlahuac, México Horizonte Empresarial A tiempo completo

    **Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita**: **Technical Solution Consultant** **Hibrido** **Perfil** **Escolaridad**: Ingeniería en Sistemas, Informática o afín. **Nível de inglés: inglés Conversacional INDISPENSABLE** **Experiência**: 3 años de...

  • Technical Account Manager

    hace 1 semana

    Tlahuac, México Zendesk A tiempo completo

    Job Description Who we're looking for Our **Technical Account Managers (TAM)** become an extension of our customers through crafting and implementing strategies that mean our clients can innovate and transform allowing them to provide outstanding customer experience (CX). They partner with agents, admins, IT teams, CX Directors and Executives because our...

  • Technical Account Manager

    hace 6 días

    Tlahuac, México Tanium A tiempo completo

    **The Basics**: At Tanium, our Field Technical Account Manager (TAM) fulfills a necessary role in our organization to serve our prospects, partners and customers by delivering the Tanium value proposition across each interaction. TAMs collaborate with their manager and other senior team members to build and take ownership of the technical account strategy...

  • BI Consultant

    hace 4 semanas

    Tlahuac, México Azka IT Consulting A tiempo completo

    **BI Consultant** Consultant 102444BR **Job Description**: **PROFESSIONAL BACKGROUND** With 2+ years experience in the role, the BI Consultant will be working on a variety of high profile IT projects to implement our XTEL software solutions for Business Processes Management, BI Stream. He/She will be in charge of assuring Business Intelligence technical...

  • Technical Account Manager

    hace 4 semanas

    Tlahuac, México D2L A tiempo completo

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Senior Sales Consultant

    hace 3 semanas

    Tlahuac, México Oracle A tiempo completo

    As a Senior Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction with mínimal supervision. Acts as a technical resource for less experienced Sales Consultants. Develop and deliver high quality standard Oracle presentations and demonstrations....

  • Specialist, Technical Consultant

    hace 2 semanas

    Tlahuac, México London Stock Exchange Group A tiempo completo

    **Position Overview** The Technical Consultant mission is to perform professional delivery as well as deliver value from our thoughtfully packaged services and products to better tackle our customers' business challenges. As part the responsibilities of the role are crafting, developing, testing and implementing, as well as carrying out niche consulting...

  • Proposal Consultant

    hace 4 semanas

    Tlahuac, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Staff Sales Consultant

    hace 2 semanas

    Tlahuac, México Oracle A tiempo completo

    As a Staff Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction. Develop and deliver high quality standard Oracle presentations and demonstrations. Present and articulate Oracle product's strengths, features, benefits, and competitive...

  • Itil Consultant Ba Infrastructure Service Now

    hace 2 semanas

    Tlahuac, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT...

  • Itil Consultant Ba Infrastructure Service Now

    hace 6 días

    Tlahuac, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT...

  • Itil Consultant Ba Infrastructure Service Now

    hace 4 semanas

    Tlahuac, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT...

  • Account Executive

    hace 4 semanas

    Tlahuac, México TS A tiempo completo

    Graduate or intern in Engineering or Bachelor's Degree in Computer Science, Computer Systems or related field $25,000 to $30,000 NET Legal Benefits + Gym Network Benefit As a technical consultant in IT services, knowledge in Contact Centers and/or telephony. It is desirable to have done project management. Experience in the Sales area.. RESPONSIBILITIES -...

  • Account Executive

    hace 4 semanas

    Tlahuac, México TiSmart A tiempo completo

    Graduate or intern in Engineering or Bachelor's Degree in Computer Science, Computer Systems or related field $25,000 to $30,000 NET Legal Benefits + Gym Network Benefit As a technical consultant in IT services, knowledge in Contact Centers and/or telephony. It is desirable to have done project management. Experience in the Sales area.. RESPONSIBILITIES -...

  • Senior Technical Account Manager

    hace 4 semanas

    Tlahuac, México Zendesk A tiempo completo

    Job Description Who we're looking for We are looking for a Sr. Technical Account Manager in our enterprise segment to support a wide array of enterprise customers. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ for our enterprise customers. As a Sr. TAM, you will help craft and...