Senior Manager Operations

hace 1 mes


Guadalajara, México QX A tiempo completo

**Job Detail**:
- Job Location : Guadalajara_Mexico-
- Experience : 5 years-
- Department : QX Recruitment Process OutsourcingLead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
Builds Trust and Transparency with Clients
Mediate between clients and the organization.
Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Manage budgets and forecasts, Conduct budget reviews and report cost plans to upper management
Perform quality controls and monitor production KPIs
Recruit, train and supervise staff
Find ways to increase quality of customer service
Track staffing requirements, hiring new employees as needed
Oversees and reports weekly, monthly, quarterly, and annual metrics.
Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
Assesses a variety of situations and provide clarity to team and stakeholders.

**Skills Required**:
Highly organized and able to multi-task.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
Experience in document creation.
Proven work experience as Operations Manager or similar role
Knowledge of organizational effectiveness and operations management
Experience budgeting and forecasting
Familiarity with business and financial principles
5+ or more years of proven success in an operations management role
Strong skills in budget development and oversight
Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
Proficiency in conflict management and business negotiation processes


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