Account Operations Manager

hace 2 meses

Guadalajara, México Hewlett Packard Enterprise A tiempo completo

Account Operations Manager

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences.

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Administers and maintains sales operational systems and processes to provide content, data and information management in support of sales pursuits. Implements and configures sales tools, content management and tracking systems. Develops and manages catalog and web-based content, web pages and other online sources for storing and communicating information for sales and partners. Enters, updates and ensures accuracy of data in sales and client and partner relationship management systems generates regular and ad hoc reports for account teams and leadership. Advises on improvements and enhancements for design of sales systems and tools.

**How you will make your mark**:

- Leads project teams responsible for administering, configuring, updating and maintaining systems for support, including sales tools, catalog management, websites, online content, partner Web portal content and data management, across multiple segments and business areas.
- Reviews and evaluates information to determine guidelines and processes for making changes and updates data and configuration of tools, online resources and systems
- Consults with senior business and sales leaders to identify relevant internal, client and external needs and performance standards for the assigned tools and systems
- develops overall systems management framework, including policies, documentation, training and audit plans, to ensure efficiency and performance.
- Provides domain-specific expertise and overall support leadership and perspective to cross-organization projects, programs, and activities
- Provides guidance and mentoring to less-experienced staff members

**About you**:

- Bachelor's or Master's degree in Business Management or equivalent
- Typically 4+ years experience
- Experience designing and implementing overall process and tools management and improvement frameworks to support sales operations
- Excellent analytical, statistics and problem solving skills.
- SAP, Power Bi, S4
- Evaluating and developing forecasts and plans to guide updates, enhancements and deployment of sales tools and systems
- Excellent written and verbal communication skills
- Mastery in English and local language.
- Ability to effectively communicate sales support architectures, plans, proposals, and results, and negotiate options at senior management levels.

mexico

Join us and make your mark

**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Sales Operations
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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