Customer Service Representative

hace 2 semanas

Ensenada, México Emprego MX A tiempo completo

Descripción y detalle de las actividades
- Build and maintain a strong working relationship with the assigned account portfolio thru excellent customer service while consistently striving to exceed results - Ensure fast response time to customer inquiries - Coordinate all customer related inquiries in a fast-paced work style manner (E-mail, Phone, Microsoft Teams, Conference calls, or customer visits to the operation site) - Strong ability to resolve conflicting issues regarding operational constraints and/or order entry, change order commit dates, discrepancies, invoicing/collections, expedites, RMA’s, cost avoidance, associated penalizations, and shipment costs as required. - Elaborates clear presentations or graphs to internal and external customers regarding complex operational situations - Order Entry management (EDI, Web Releases, Sporadic & Contract) orders in an FCST and FIRM horizon - Superb integrity management of data thru the company ERP/MRP system (XA) particularly avoiding errors in order duplication, incorrect pricing, ship to locations, etc. - Ensures compliance with company and department KPI’s - Continuously analyzes customer portfolio data and reports to identify important trends and insights to better support job functions - Generates and monitors customer reports such as demand volumes, backorder, OTD, and expedites - Closely monitors portfolio consumption rates VS annual contracted agreements, and alerts of any potential issue immediately

Experiência y requisitos
- Professional Degree in Engineering, Business, Economics, or relevant field - 1 to 5 years of relevant experience in similar positions such as Sales, Customer, Account manager, Planner/Scheduler, Buyer, Supplier Quality - Fluent in English both oral and written >90% - Exceptional verbal & written communication and presentation skills - High level of emotional intelligence to manage conflicting situations and work under pressure - Excellent organizational, problem-solving, and analytical skills - Ability to effectively prioritize tasks, manage time and deliver results - High level of proficiency with Excel, PowerPoint, and ERP /MRP systems - Superb service attitude is a must

Organización

Hutchinson Seal de México, S.A. de C.V.

Correo de contacto

Giro

Manufacturera

Actividad principal

Fabricación de piezas de hule (automotriz y aeroespacial).

Número de empleados

1500

**Área** Atención a Clientes

**Contrato** Temporal

**Turno** Diurno

**Jornada** Tiempo Completo

**Horario** 7-17:36hrs

**Estudios** Carrera Profesional

**Inglés **Hablado: 95%, Escrito: 95%

**Sexo** Indistinto

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