Customer Success Executive
hace 1 semana
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.
As a Customer Success Executive at Paymentology you will be responsible for providing excellent service to clients in Mexico.
Our main goal is to be a “trusted advisor” to our clients not just a “service provider” when it comes to payment solutions.
You will be the go-to person for a portfolio of clients and ultimately be responsible for driving a positive experience for them. This includes building a solid relationship with them from Day One, resolving all issues either independently or with the help of internal teams, and making sure that our products are being used optimally in order to maximize success for both the client and Paymentology.
We already have a team of amazing Client Executives who work across four different continents and now we need you
Tasks
You’ll be an expert on each client’s line of business, act as their strategic partner, and identify opportunities to upsell Paymentology products to ensure continuous growth in Paymentology’s transactions and revenue.
If you are not already you’ll soon become an expert on payment processing. With our help you’ll be able to speak knowledgeably on Paymentology in particular, be able to talk fluently about our products and technology and how they can meet clients’ needs.
In addition to supporting our clients, you’ll work closely with our global partners (Mastercard, Visa, banks, etc), suppliers and other partners, plus internal teams like Customer Support and Tech.
You will work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product.
As a technical system expert you will be able to troubleshoot and resolve any issues during the process of setting up new card programs.
You will also be involved in training and educating the Support and Reconciliation teams on the specific needs of your clients.
You’ll be front facing; navigating your way through the tough conversations, negotiations, and facilitating conflict resolution when needed while keeping in mind that top-notch service is at the heart of what we do.
**Requirements**:
**What it takes to succeed**:
- 5+ years of relevant client support and relationship management experience supporting premier/enterprise-level clients in fintech or SaaS companies.
- Fluent English skills (written and spoken), plus local language
- A tech-savvy brain with the ability to understand how our products tie into payment processing
- Comfortable with ambiguity and operating in an environment synonymous with change
- A strong sense of urgency and the ability to jump on client requests as they come up
- A mentality of “the customer comes first” and a willingness to go the extra mile to prove it
- Ability to travel as needed to ensure adequate on-site interaction with the client
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
-
Enterprise Customer Success Executive
hace 2 semanas
Desde casa, México Creatio A tiempo completoCreatio is a leading provider of business process automation and CRM solutions. We empower our customers with the freedom to own their automation through our unique low/no-code composable architecture.We are looking for an experienced Enterprise Customer Success Executive to join our team and drive exceptional customer outcomes. In this role, you will...
-
Customer Success Manager
hace 7 meses
Desde casa, México Zendesk A tiempo completoJob Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...
-
Customer Success Director
hace 7 días
Desde casa, México Arcus A tiempo completo**About the company**: Arcus’ leading Payments Platform is focused on building the next generation of payment solutions and enabling any business to launch and offer them across LatAm. More than 90 of Mexico's largest and most innovative companies including Rappi, Uala, Amazon, Santande, trust the Arcus’ Platform to send or receive payments. Arcus is...
-
Customer Success Manager
hace 7 meses
Desde casa, México Cloud Software Group A tiempo completo**Overview**: The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our...
-
Senior Customer Success Manager
hace 7 meses
Desde casa, México Zendesk A tiempo completoJob Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...
-
Customer Success Technical Consultant
hace 7 días
Desde casa, México Espressive A tiempo completoEspressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can’t have self-service if employees are not...
-
Customer Success Manager
hace 7 meses
Desde casa, México dLocal A tiempo completo**What’s the opportunity?** We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. **What will I be doing?**: - Working with both our internal teams as well as clients. - Provide “voice of customer feedback” to internal DLOCAL teams. - Develop effective long-term key customer...
-
Customer Success Manager
hace 6 meses
Desde casa, México Trellix A tiempo completo**_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational...
-
Customer Success Project Manager
hace 12 horas
Desde casa, México Espressive A tiempo completo**_About Espressive_** Espressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can’t have...
-
Customer Success Coordinator
hace 7 meses
Desde casa, México Hire Latam LLC A tiempo completo**HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. **With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in...
-
Customer Success Agent, Latam
hace 7 meses
Desde casa, México Absolute Software A tiempo completoAs a Customer Success Agent at Absolute, you are front and center with our customers, helping them achieve their goals and ensuring value driven engagements. You are highly organized with excellent interpersonal skills, a passion for technology and a strong customer focused approach. Building strong customer relationships, you regularly engage with...
-
Customer Success Manager
hace 7 meses
Desde casa, México Qualifinds A tiempo completoThe Customer Success Manager will ensure the satisfaction and success of our clients. We are seeking someone with a focus on customer service and a financial background, oriented towards results and detail-oriented. As a Customer Success Manager, your main objective will be to establish strong and lasting relationships with clients, aiming for the retention...
-
Customer Success
hace 7 meses
Desde casa, México Ventura Tec A tiempo completoOur client is a well-established Social Media Manager Saas platform based in California. They provide a complete and user-friendly solution to engage, monitor, and grow their customer's audience on multiple social networks. We are looking for a **Customer Success** professional with a **Sales** mindset. You will be responsible for approaching potential...
-
Customer Success Manager
hace 3 días
Desde casa, México Wing AI Technologies, Inc. A tiempo completoWing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies looking to build world-class teams & place their operations on autopilot. **The Role**: We are seeking a solution-driven individual who has a passion for customer happiness, technology, and startups. The...
-
Customer Success Manager
hace 7 meses
Desde casa, México Ueni Ltd A tiempo completoThe Customer Experience Manager will drive customer satisfaction, retention, and growth for our SaaS subscription service. He or she will use user-interaction data to define the most effective customer success playbook to improve the customer experience and reduce churn. The primary objectives of this role will be to leverage the team to improve customer...
-
Customer Success Manager
hace 7 meses
Desde casa, México Altair Engineering A tiempo completo**Transforming the Future with the Convergence of Simulation and Data** **Customer Success Manager (Data Analytics)** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...
-
Customer Success Manager
hace 7 meses
Desde casa, México WW AA A tiempo completo**Customer Success Manager** **The Customer Success team helps the Wise Athena customers achieve value from ATHENA and our services and facilitates product adoption. This results in loyalty and therefore long-term customer retention.** **Our Customer Success Manager is responsible to ensure the success of our clients, always helping them to become...
-
Customer Success Architect
hace 5 días
Desde casa, México Cloud Software Group A tiempo completo**Overview**: The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our...
-
Customer Success Manager
hace 6 meses
Desde casa, México Divelement Web Services A tiempo completo(Remote) (Fluent in English) JOB SUMMARY Divelement is a strategic technical partner to clients. We collaborate with like-minded organizations to build and develop technologies, bringing vision to reality. The Customer Success Manager is an integral addition to Divelement’s mighty team; they are the bridge between Revenue and Delivery operations. The...
-
Customer Success Manager
hace 7 meses
Desde casa, México Ailet A tiempo completoCustomer Success Manager (Account) Required work experience: From 2 years Full time, remote work **About the company** We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf...