Customer service Analyst
hace 5 meses
Customer Service Analyst
Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.
Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?
**WHAT TO EXPECT**
As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in our Toluca Vesta Distribution Center, you will be responsible for provide the most viable solution according to the client's needs, complying with the company's policies and standards, serve as the voice of the client within the organization and collaborate working as a team with the different areas seeking to optimize activities for the benefit of the client. Analysis of the Replacement Market requirements.
**Key responsibilities**
- Order management in both despáchate and Oracle
- Management of orders requested by EDI
- Turn orders to the warehouse.
- Monitoring and control of orders.
- Perform reconciliation of dispatch orders vs Oracle daily
- Follow up on orders and requests for original equipment.
- Request to the warehouse for orders that arise as customer exceptions.
- Generate ops report weekly.
- Upload ops dates updated weekly.
- Review ops product inconsistencies.
- Check that all imported ops generate a requisition.
- Back Order management, coordinate assortment and billing, generate weekly report.
- Upload Back Order dates updated weekly.
- Review the weekly report that sends recovered sales planning, work on it and change the concept from Back Order to Recovered Sale of what the client accepts or requests later.
**ABOUT YOU**
- 2 years of experience in similar position
- Degree as International trade, administration or similar.
- Frustration tolerance
- Assertive communication
- Teamwork
- Negotiation
- Decision making
- Service Attitude
- English 70%
- Oracle and EDI management
**WHY GATES?**
Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.
**WORK ENVIROMENT**
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
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