Customer Service Manager

hace 6 meses

Toluca, México D. Catcher A tiempo completo

Our client is on a quest to redefine the standard of excellence in customer service within the energy sector, catering to an elite roster of Fortune 500 clients. As a pivotal addition to their team, you will spearhead this transformation, employing your expertise to foster innovation and deliver service that not only meets but exceeds the lofty expectations of global clients.

**Your Role**
- As a **Customer Service Manager**, you will:

- Conduct an in-depth analysis of the current customer success operations, pinpointing opportunities for enhancement and innovation.
- Develop a strategic overhaul plan for the customer success department to align with the unique requirements of their global clientele in the energy industry.
- Implement cutting-edge technologies and methodologies to establish a gold standard in customer engagement, support, and success.
- Build and maintain robust relationships with key stakeholders in Fortune 500 companies, customizing the services to their specific needs and challenges.
- Lead and inspire the customer success team towards achieving unparalleled excellence in all customer service aspects.
- Utilize customer success metrics to inform continuous improvement and strategic initiatives.
- Work closely with cross-functional teams to ensure a unified, customer-first approach in problem-solving and product development.

**Who You Are**
- A visionary leader passionate about customer service excellence.
- Adaptability is your middle name; you thrive on navigating complex challenges and spearheading significant change.
- Your empathy and customer-centric mindset are unmatched.
- A proactive achiever, constantly aiming for measurable success.

**Requirements**:

- Bachelor’s degree in Engineering, Business Administration, Customer Relations, or a related field.
- Extensive experience in customer success or customer relationship management, ideally within the energy sector or serving Fortune 500 clients.
- Demonstrated capability in leading and transforming customer service teams and processes.
- Exceptional interpersonal skills, capable of effectively engaging with high-profile clients and internal teams.
- Strong analytical and strategic mindset, with a penchant for data-driven decision making.
- Proficient in ERP and customer success tools.

**Why join this opportunity?**
- Lead the charge in a dynamic, forward-thinking company with a global presence.
- Immerse yourself in a challenging, fast-paced environment ripe for innovation.
- Play a critical role in our international expansion and success.
- Competitive compensation, benefits, and opportunities for professional growth.

**Offer**:

- Approx 50,000 mxn monthly (negotiable)
- Extra benefits additional to the law

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