Cloud Support Engineer
hace 3 semanas
Ability to communicate in English in verbal and written format.
- Knowledge/experience in one or more modern programming languages such as Java, C++, Python, Javascript,.NET, PHP or Ruby
- Knowledge of data structures, algorithms, operating systems, and/or distributed systems
- Exposure to Serverless technologies such as Lambda, API Gateway, AWS IoT or Mobile and Messaging technologies or AI (Artificial Intelligence) related technologies
- Exposure to REST API based services
- Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position OR equivalent military experience - 1+ years of professional experience
Job summary
ABOUT US
If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
SupportEngineeringMEX
Key job responsibilities
WHY AWS SUPPORT?
- First and foremost this is a customer support role - in The Cloud.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).
A day in the life
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
About the team
The DMS role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint, etc) and Serverless technologies (Lambda, API Gateway, Step functions, etc). Mobile Services and Serverless Architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.
- Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
- Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing
- Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Strong analysis and troubleshooting skills and experience
- Exposure to Virtualization (Hyper-V, VMware, Xen)
- Good understanding of distributed computing environments
- Exposure to security concepts/best practices
- Knowledge of storage technologies
- Experience with Cloud services and Cloud deployments
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
-
Cloud Engineer
hace 1 día
Ciudad de México, Ciudad de México Manpower Mexico A tiempo completoExperis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, Norteamérica y Europa.En Experis IT estamos buscando: Cloud EngineerResponsabilidades:? Manage the Azure environment and technical platform of our customers.? Install, Configure, and Manage Windows...
-
Cloud Engineer
hace 2 días
Ciudad de México Manpower Mexico A tiempo completoExperis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, Norteamérica y Europa. En Experis IT estamos buscando: Cloud Engineer Responsabilidades: ? Manage the Azure environment and technical platform of our customers. ? Install, Configure, and Manage Windows...
-
Desktop Support Engineer
hace 3 días
Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...
-
Cloud Solutions Engineer
hace 1 mes
Ciudad de México Trinity Structural Towers A tiempo completoTrinity Industries is looking for a Cloud Solutions Engineer in our Queretaro, MX office. As a Cloud Solutions Engineer, you will be responsible for overseeing the entire lifecycle of cloud services, ensuring operational excellence, efficiency, innovation, and system resilience. You will be part of a team of highly skilled professionals who provide...
-
Cloud Data Engineer
hace 1 mes
México Maswer A tiempo completoWe're hiring: CLOUD DATA ENGINEER - Advanced English level **REQUIREMENTS**: - Bachelor's degree/engineering completed - Advanced English is required. - Own car. - 5+ years as Cloud Data Engineer SKILLS/EXPERIENCE REQUIRED: - Enterprise software engineering experience with object-oriented design, coding, and test patterns, as well as experience...
-
Staff Support Engineer
hace 4 semanas
Ciudad de México Gigamon A tiempo completoGigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...
-
Cloud Desktop Support Engineer
hace 1 mes
Ciudad de México Takeda A tiempo completoBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my...
-
Sr. Technical Support Engineer
hace 4 semanas
Ciudad de México Gigamon A tiempo completoGigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...
-
Global Oracle Support Engineer
hace 2 días
Ciudad de México Manpower S.A. de C.V A tiempo completoA best-in-class company needs best-in-class talent. Manpower Group is moving to an advanced process and digital technologies that require an experienced technology support team for supporting the applications for LATAM, Europe and North America. In this role, the Global Oracle Support Engineer will be responsible for: 1. Supporting business and...
-
Cloud Support Associate Intern
hace 18 horas
Ciudad de México Amazon A tiempo completoAmazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer/winter semester. Would you like to use the latest cloud computing technologies? As a Cloud Support Associate Intern you will learn to solve critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to...
-
Cloud Support Associate Intern
hace 18 horas
Ciudad de México Amazon A tiempo completoAmazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer/winter semester. Would you like to use the latest cloud computing technologies? As a Cloud Support Associate Intern you will learn to solve critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to...
-
Cloud Engineer
hace 4 semanas
Ciudad de México HeadHunter-IT A tiempo completoHola estimada red, ya se termina enero e inicia febrero y continuamos con la búsqueda de talento. **Cloud Engineer** **Requisitos.** - Ingeniería en Desarrollo de Software o Ingeniería en Sistemas. - Ingles Avanzado (Indispensable) **Cualificaciones.** - Experiência en el rol de soporte de sistemas con resultados demostrados en configuración,...
-
Cloud Engineer
hace 4 semanas
Ciudad de México, Ciudad de México AXA Group A tiempo completoObjective of the positionProviding Azure Cloud expertise, implementation and operations support as part of the central team that is managing AXAs cloud platforms for Latin Amerika. Guiding and supporting DevOps teams "hands on" in deploying their applications to our managed Azure Cloud environment as well as our Kubernetes cluster. Work closely with global...
-
Software Support Engineer
hace 1 mes
Santiago de Querétaro, México Open iT A tiempo completoOpen iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.We are looking for people who want to innovate, achieve, grow, and lead. Experience the rewards and opportunity of working for one of the world's leading providers of software license management...
-
Product Support Engineer Migration
hace 2 semanas
Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completoApply for Product Support Engineer Migration, Career Progress Consultants in Mexico for 3 - 8 Year of Experience on
-
Cloud Database Engineer
hace 1 mes
México RED AMIGO DAL S.A.P.I. of C.V. S.O.F.O.M. E.N.R A tiempo completo**Cloud Database Engineer** AWS Database Specialist **What´s Konfio?** A financial technology company dedicated to supporting the small and medium-sized companies in Mexico, developing and offering financial solutions to solve their main problems, and seeking to be the best ally of entrepreneurs with dreams and ambitions to create value, consolidate...
-
Cloud Engineer Jr
hace 1 mes
México Manpower S.A. de C.V A tiempo completoExperis IT is an information technology company that effectively links the most competitive talent with large companies in Mexico, North America and Europe. Experis IT is part of Manpower Group company no. 1 in talent attraction worldwide. At Experis IT we harmoniously unite people, skills and technology under a human approach. At Experis TI we are looking...
-
IT Support Engineer
hace 1 mes
Ciudad Juarez, México WISTRON MÉXICO, S.A. DE C.V. A tiempo completo**WISTRON MEXICO** **Has a great professional opportunity for you as**: **IT SUPPORT ENGINEER** **Requirements**: - Bachelor Degree in Computers Science, IT or related fields. - 2 years of experience in position or similar activities - 60 % of English spoken **Skills** 1. OS Windows Server / Linux distros, Servers and Cluster services...
-
Senior Cloud Security Engineer
hace 4 semanas
Ciudad de México Signifyd A tiempo completoPlease apply in English About the role As a Senior Cloud Security Engineer at Signifyd, you will work to control and improve security outcomes across the company. You will operate at the front line of risk, identifying vulnerabilities and threats, and collaborate cross-functionally across the organization to implement defenses. As a core member of our...
-
Support Engineer
hace 1 mes
Ciudad de México Audible A tiempo completoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...