Staff Support Engineer

hace 2 meses


Ciudad de México Gigamon A tiempo completo

Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire hybrid cloud network, organizations can improve customer experience, eliminate security blind spots, and reduce cost and complexity. Gigamon has been awarded over 90 technology patents and enjoys world-class customer satisfaction with over 4,000 organizations, including over 80 percent of the Fortune 100 and hundreds of government and educational organizations worldwide.

We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products issues. The position also requires you to analyze and report on customer satisfaction with products, services, and processes, for ongoing improvement of customer experience. You won’t be in this alone. We are a team that helps each other and likes to have fun too.

**Responsibilities**:

- Deliver a top-tier user support experience using SalesForce service cloud software.
- Be the customer’s contact for providing accurate and creative technical solutions to user-reported problems.
- Update and document the details of the issues, and the steps taken to solve them, follow-up conversations, escalations, and resolution in our case management system.
- Create and add to knowledge base articles in our knowledge base.
- Report defects to Engineering after lab replications, meeting the Escalation standards.
- Work collaboratively within the Support organization in driving Support process improvements and initiatives.
- Participate in the on-call roster as necessary to provide support coverage outside of standard business hours and be available after-hours for emergencies.
- Manage customer escalations and drive issues to completion while keeping involved parties in the loop.
- Work with other organizations to convey customer concerns and requirements.

**Qualifications**:

- Required Qualifications:

- Bachelor’s degree in Computer Science, Computer Technology, related technical discipline, or equal professional technical experience.
- Advanced or Fluent in English and Spanish (verbal and written)
- Minimum 2 Years of Technical support experience in either networking or security
- Hands on experience with L2 and L3 technologies including Ethernet, TCP/IP, Routing Protocols, switching technologies, Stacking, QoS
- Solid knowledge of TCP/IP and OSI networking model
- Excellent problem solving and multitasking skills with the ability to organize and prioritize
- Fun to work with - for our customers and your team
- Must live within 50 miles of Mexico City

**Nice-to-Have Qualifications**:

- Excellent problem solving and multitasking skills with the ability to organize and prioritize responsibilities effectively to meet deadlines
- Preferred certifications - Associate/professional level Industry certs in Networking/Security technologies, e.g. CCNA/CCNP etc.

RT-LN1
MEXICO
MEXICOCITY



  • Ciudad de México Human Staff A tiempo completo

    **IMPORTANT COMPANY HAS AN IMMEDIATE NEED FOR**: **IMPLEMENTATION & SUPPORT ENGINEER** **Qualifications and Requirements**: - 1-3 years of technical customer service experience. - Bachelor of Computer Science or equivalent degree. - Excellent proficient business English - both verbal and written skills with the ability to communicate effectively with...

  • Desktop Support Engineer

    hace 4 semanas


    Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...

  • Desktop Support Engineer

    hace 1 semana


    Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...


  • Ciudad de México, Ciudad de México NTT Data Vertex Software Inc. A tiempo completo

    Apply for Digital Engineering Staff Engineer, Career Progress Consultants in Mexico for Year of Experience on


  • Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...

  • Mss Support Engineer

    hace 2 días


    Ciudad de México Ericsson A tiempo completo

    **Our Phenomenal Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, solving and resolving problems/sophisticated issues to stabilize customer networks. The Support Engineer typically interacts with...

  • Staff Software Engineer

    hace 2 semanas


    Ciudad de México PayPal A tiempo completo

    *Mandatory to be in Mexico City or within a 100km radius as this is a hybrid position that required to commute to our Mexico City office.*At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized...

  • Udm Hss Support Engineer

    hace 2 semanas


    Ciudad de México Ericsson A tiempo completo

    **About this opportunity**: We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer...

  • Ran Support Engineer

    hace 2 semanas


    Ciudad de México Ericsson A tiempo completo

    **About this opportunity**: We are now looking for an RAN Support Engineer to join our phenomenal team, you will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize customer networks, also will configure and integrate different nodes and solutions in new and live customer...

  • Jr Ims Support Engineer

    hace 2 semanas


    Ciudad de México Ericsson A tiempo completo

    **Our Exciting Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks. The Support Engineer typically interacts with...


  • Ciudad de México Ericsson A tiempo completo

    **Our Exciting Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks. The Support Engineer typically interacts with...


  • Ciudad de México Ericsson A tiempo completo

    **Our Exciting Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks. The Support Engineer typically interacts with...


  • Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completo

    Apply for Product Support Engineer Migration, Career Progress Consultants in Mexico for 3 - 8 Year of Experience on


  • Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completo

    Apply for Product Support Engineer Migration, Career Progress Consultants in Mexico for 3 - 8 Year of Experience on

  • Staff Quality Engineer

    hace 2 días


    Ciudad Juarez, México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Support Engineer

    hace 1 mes


    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 1 semana


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • Support Engineer

    hace 1 mes


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • Support Engineer

    hace 1 semana


    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 2 meses


    Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    3+ years industry experience in programming and/or technical support roles. - Experience troubleshooting and debugging technical systems. - Experience in Unix or Linux OS. - Proficiency in one or more general-purpose programming languages, such as: Java, C/C++, C#, Objective C, Python, JavaScript. Good storytelling starts with great listening. At Audible,...