Global Self Service Device Engineering Lead

hace 2 semanas


Toluca, México HSBC A tiempo completo

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_

We are currently seeking an experienced professional to join our team in the role of **Global Self Service Device Engineering Lead**

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition.

**Principal responsibilities**
- platform engineering of public customer facing Self Service Devices (SSDs) globally including Automated Teller Machines (ATM), Cash Deposit Machines, Cheque Deposit Machines & kiosks with no money transaction.
- manage 18,000+ Self Service Devices in 38 markets in a highly regulated environment to deliver excellent customer experience while keeping our bank and customers safe
- manage a global team of engineers in various countries to provide consultancy, development & support for the estate
- define global standard and develop solutions to manage endpoint infrastructure effectively including hardware, operating system, device drivers, Active Directory GPO, infrastructure software, security software, software management tool, remote access tool, privileged access management tool plus alert & monitoring tool.
- collaborate with internal teams & external vendors to resolve production incidents / threat, evergreen the hardware & software running and deploy security patches timely to maintain high service availability & keep our customer safe
- design, build, deploy, enhance and support solutions to fulfil requirement of business, regulators & follow cybersecurity standard.
- continuously improve internal processes with standardized technologies globally for faster time to deliver and higher service quality
- manage budget with optimal cost effectiveness
- ensure all risk controls are fully in place and adhere to HSBC standards

Requirements

Requerimients
- Up to date knowledge and practical experience of various technologies in Windows O/S, Active Directory GPO, Windows protection, Endpoint management, toolkits and methodologies. Knowledge in self service device hardware and software is preferred.
- Strong track record in delivering endpoint hardware/software products, ideally within financial services, digital or regulatory environments.
- Extensive experience in large and diverse technology / business environments - broad understanding of end to end architecture.
- Provide technical thought leadership in how to improve and transform Engineering practises within Channels IT.
- Strong understanding of Agile and DevOps ways of working (ideally with qualification)
- Passion for technology and understanding how things work, actively keeps themselves up to date
- Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations.
- Built effective networks both internally and externally and created opportunities for others to work collaboratively.
- Ability to work across geographies, understanding the diversity and bringing people together.
- Proactive approach in driving actions forward.
- Ability to challenge decisions appropriately.
- Attract and Retain talents.
- Appreciate and Encourage automation and innovation culture within the WPB IT.
- Help to motivate team in updating their skillsets regularly through continuous learning and opportunities.
- Ensure regular interactions within the global team, to encourage speak up culture.
- Ensure proper distribution of A&A and R&R within department seamlessly and fairly.
- Connex
- Tango
- SSP

You’ll achieve more when you join HSBC.

**Issued By HSBC Electronic Data Processing (India) Private LTD


  • Service Management

    hace 2 semanas


    Toluca, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...


  • Toluca, México Infosys A tiempo completo

    Job DescriptionAutomation Engineer Testing SeniorWe are seeking a highly skilled and experienced Senior Test Engineer / Product Test Engineer to lead our quality assurance efforts. The ideal candidate will be responsible for designing, implementing, and managing comprehensive test strategies and plans, as well as mentoring and guiding junior team...

  • Data Engineering

    hace 3 semanas


    Toluca, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...


  • Toluca, México SC Johnson A tiempo completo

    **ABOUT THE ROLE**: - ** Improve the Quality Management System and ensure compliance with product requirements in the operation through compliance with the quality control plan, as well as the global standards established by the company and regulatory requirements.**: - ** Provide support in the continuous improvement of operations and the Quality...

  • Engineering Lead

    hace 3 semanas


    Toluca, México HSBC A tiempo completo

    -Job description - If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Development Engineering

    hace 3 semanas


    Toluca, México HSBC A tiempo completo

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...

  • Agile Lead

    hace 3 semanas


    Toluca, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Diagnostics Engineer

    hace 3 semanas


    Toluca, México Capgemini Engineering A tiempo completo

    **Propulsion System End of Line and Diagnostic Engineer (On-site, Toluca México)** Willing: to work on site (Toluca or Saltillo) // to travel to locations inside México // to work night shift 1-2 weeks per month At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to...


  • Toluca, México Parker Hannifin Corporation A tiempo completo

    **Org Marketing Statement** Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets, with annual sales of $14.3 billion in fiscal year 2019.The company has operations in 50 countries around the...


  • Toluca, México HSBC A tiempo completo

    As an Operational Excellence Lead, you will play a vital role in driving best practices and their adoption within the Service Management discipline. This includes providing subject matter expertise, specialist knowledge, and consultancy to Service Management disciplines and supporting Service Quality Managers and GBs/GFs in promoting SLM best...


  • Toluca, México HSBC A tiempo completo

    The Technology Service Manager is responsible for ensuring that Technology Services hosted in the LAM region meet the required standards and service levels. This involves conducting regular reviews and assessments to identify areas for improvement and implementing changes as needed.Closely collaborating with cross-functional teams, Global Businesses, and...

  • Service Management

    hace 3 días


    Toluca, México HSBC A tiempo completo

    The Service Level Management specialist is responsible for ensuring standardised methods and procedures are followed to create, maintain and demise Operational Level Agreements for Technology Services hosted in LAM region and provide support to drive Service Level Management best practices and their adoption helping to ensure that each Technology service...


  • Toluca, México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completo

    Amazon is seeking a Project Manager to oversee and coordinate the execution of successful new build infrastructure and expansion/retrofit projects in our Global Engineering Services (GES) Organization.This individual will lead a team of support personnel and coordinate the resources required to launch new and complex projects with the goals of achieving...


  • Toluca, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 A tiempo completo

    We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Planner.The Reliability Maintenance Engineering Planner is responsible for asset and spares management, preventative maintenance planning and machine history data.They are the site lead for the CMMS (Computerized Maintenance Management...

  • Engineering Specialist

    hace 2 semanas


    Toluca, México HSBC A tiempo completo

    Job DescriptionIf you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and,...

  • Agile Lead

    hace 4 semanas


    Toluca, México HSBC A tiempo completo

    **Agile Lead**: **Role Purpose. **The Agile lead/Scrum Master role is a unique Agile team member who spends much of her/his time helping other team members communicate, coordinate, and cooperate; generally, this person assists the team in meeting their delivery goals. The Scrum Master is a servant leader who enables teams to self-organize, self-manage, and...

  • Technical Service

    hace 5 días


    Toluca, México Siegwerk A tiempo completo

    Siegwerk is one of the world's leading suppliers of Printing Inks and sustainable packaging solutions. A career here will give you significant flexibility and support in a company focused on making a positive impact in the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit...


  • Toluca, México HSBC A tiempo completo

    **Digital Platform SVS Lead Mexico** **Role Purpose. **The creation of Wealth and Personal Banking (WPB) has allowed us to build on our position as one of the world’s largest and fastest growing wealth franchises. Significant effort has already been made towards the WPB strategy to deliver exceptional products, service and experiences to our customers.As...


  • Toluca, México Stellantis A tiempo completo

    **Description**: The Body, Chassis, Interior (BCI) Quality Team is looking for an Area Convergence Team Lead to join our team focused on ensuring all project quality targets are met, managing launch timelines & deliverables and insure the transition to quality volume production. Specific Responsibilities include, but not limited to: - Responsible for the...


  • Toluca, México HSBC A tiempo completo

    If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of **Peoplesoft Specilialist Engineer.** **Job description** As the Full Stack Engineering within Finance-North America, you will be responsible for: -...