Premier Support Technical Support Specialist

hace 3 semanas


Federal, México Lenovo A tiempo completo

**General Information**:

- Req #- WD00059185- Career area:
- Hardware Engineering- Country/Region:
- Mexico- State:
- Distrito Federal- City:
- Mexico D.F.- Date:
- Wednesday, November 22, 2023- Working time:
- Full-time**Additional Locations**:

- Mexico - Distrito Federal - Mexico D.F.

**Why Work at Lenovo**:
We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

**Description and Requirements**:
Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.

This position is a technical role within the Premier Technical Team that supports Latin America countries (Spanish language). In this role, you will be delivering our best-in-class support to Lenovo’s customers.

**Key Functional Skills**:

- Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues
- Troubleshoot to identify hardware and software issues in many different customer environments.
- Advise and educate customers through a combination of experience/documentation to ensure a solution.
- Translate complex technical details/instructions to each customers level
- Provide closed loop feedback on recurring issues with teammates and relevant engineering staff
- Work with Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution.
- Actively monitor case workload and drive to closure within SLA’s.
- Document all the interactions in Lenovo´s CRM

**Additional Locations**:

- Mexico - Distrito Federal - Mexico D.F.
- Mexico
- Brazil - Distrito Federal
- Mexico - Distrito Federal - Mexico D.F.



  • Federal, México Lenovo A tiempo completo

    **General Information**: - Req #- WD00066736- Career area: - Customer Experience- Country/Region: - Mexico- State: - Distrito Federal- City: - Mexico D.F.- Date: - Wednesday, June 12, 2024- Working time: - Full-time**Additional Locations**: - Mexico - Distrito Federal - Mexico D.F. **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what we...


  • Federal, México HAYS A tiempo completo

    Support Specialist, Technology Product Specialist, Tech support **Tu nueva compañía** Compañia de desarrollo de Software enfocada en soluciones de CX, agregando valor a compañías tiple AAA alrededor del mundo, envuelta en un ambiente tecnológico y dinámico busca talento para su equipo **Tu nuevo cargo** Como Enterprise Product Specialist serás...

  • Support Technician N2

    hace 2 meses


    Federal, México DSI CDMX A tiempo completo

    Importante operador global especializado en la integración de la voz. **Support Technician N2** - Requisitos:_ - Licenciatura o Ingeniería concluida en sistemas, informática, computación o afín - Inglés avanzado, comprensión y lectura - Experiência de 3 a 5 años como Support Technician N2 - Sólidos conocimientos del sector de las...

  • Support Technician N1

    hace 2 meses


    Federal, México DSI CDMX A tiempo completo

    Importante operador global especializado en la integración de la voz **Support Technician N1** - Requisitos:_ - Licenciatura o Ingeniería concluida en sistemas, informática, computación o afín - Inglés básico, comprensión y lectura - Experiência de 1 a 3 años como Support Technician N1 - Conocimiento del sector de las telecomunicaciones. -...

  • Support Technician N2

    hace 1 semana


    Federal, México DSI CDMX A tiempo completo

    Importante operador global especializado en la integración de la voz. **Support Technician N2** - Requisitos:_ - Licenciatura o Ingeniería concluida en sistemas, informática, computación o afín - Inglés avanzado, comprensión y lectura - Experiência de 3 a 5 años como Support Technician N2 - Sólidos conocimientos del sector de las...

  • Support Technician N1

    hace 3 semanas


    Federal, México DSI CDMX A tiempo completo

    Importante operador global especializado en la integración de la voz **Support Technician N1** - Requisitos:_ - Licenciatura o Ingeniería concluida en sistemas, informática, computación o afín - Inglés básico, comprensión y lectura - Experiência de 1 a 3 años como Support Technician N1 - Conocimiento del sector de las telecomunicaciones. -...


  • Federal District, México Stellantis A tiempo completo

    The Warranty Recovery Specialist is responsible for the pursuit of fair and equitable cost recovery from our supplier partners. The selected individual will have experience in managing cross-functionally and possess a broad knowledge of the automotive engineering, manufacturing and quality landscape. The candidate must be high-energy, hands-on individual...


  • Federal, México IBM A tiempo completo

    Introduction As a Test Specialist at IBM, your analytical and technical skills will directly impact the quality of the software we create. Come work in an agile environment where you will help each iteration reach the next level. Whether the testing is manual, automated, or cognitive, you hold a key role in releasing the best deliverables to IBM’ers and...


  • Federal, México Kyndryl A tiempo completo

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Federal, México IBM A tiempo completo

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...


  • Federal, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • Federal District, México Stellantis A tiempo completo

    SSTM: Sub-system Technical Manager• Plan and execute vehicle projects, ensuring alignment with organizational goals and objectives.• Serve as the primary point of contact for SWX organization at the vehicle level• Lead cross-functional teams within SWX organization, providing guidance and support to team members.• Communicate vehicle requirements and...


  • Federal, México IBM A tiempo completo

    Introduction The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with...


  • Federal, México Nordex SE A tiempo completo

    **ABOUT THE NORDEX GROUP**: The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 35 years. With more than 46 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National...


  • Federal, México Medtronic A tiempo completo

    **Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Provides in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota. - Provides technical advice to customers, sales personnel, and healthcare professionals...


  • Colonia Santa Fe, Federal District, 1210, México Stellantis A tiempo completo

    The Warranty Recovery Specialist is responsible for the pursuit of fair and equitable cost recovery from our supplier partners. The selected individual will have experience in managing cross-functionally and possess a broad knowledge of the automotive engineering, manufacturing and quality landscape. The candidate must be high -energy, hands-on individual...


  • Federal, México Lenovo A tiempo completo

    **General Information**: - Req #- WD00065871- Career area: - Sales Support- Country/Region: - Mexico- State: - Distrito Federal- City: - Mexico D.F.- Date: - Wednesday, June 5, 2024- Working time: - Full-time**Additional Locations**: - Mexico - Distrito Federal - Mexico D.F. **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what we do. We...

  • Sr. Tax Analyst Us

    hace 2 semanas


    Federal, México HAYS A tiempo completo

    Sr. Tax analyst, US Tax Specialist, International Tax **Your new company** Imporntant International Group from de Chemical industry is lookinf for their new Sr. Tax Analyst US. **Your new role** As a Sr. Tax Analyst US your main responisbilities will be: - Support and execute the company’s tax strategy and tax planning including business operations -...


  • Federal, México Uber Freight A tiempo completo

    **About the Role** Transpalce, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing...


  • Federal, México IBM A tiempo completo

    Introduction **At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...