Senior Sales Process Administrator

hace 3 meses

Ciudad de México CDMX Samsara A tiempo completo

**Who we are**

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

**About the role**:
Samsara is looking for a smart, ambitious Sales Operations Specialist interested in helping to ensure the success of our global sales organization. We are seeking people with a passion for helping others, who are eager to work in a fast-paced, dynamic environment and have a direct impact on our growth and the success of our global sales org. This is a dynamic role in which you will be working closely with sales representatives, internal stakeholders, and our largest clients. Proven problem-solving and communication skills are required.
- **You want to impact the industries that run our world**:Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- **You have innate curiosity in how businesses work**:One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- **You build genuine relationships with your customers**: The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- **You want to be with the best**: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before.
- **You are a team player**: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

**In this role, you will**:

- Act as a liaison between MX Enterprise Account Executives and internal support teams in Sales Operations, Finance, Procurement, Partners, etc to coordinate complex cross-functional processes
- Project manage internal resources and customer contacts to ensure complex customer requests are executed smoothly
- Engage with customers to ensure smooth execution of key onboarding and documentation processes
- Contribute and identify opportunities for process improvement over time
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

**Minimum requirements for the role**:

- Fluent (speaking, reading, writing) in both English and Spanish
- 5+ years of work experience in a Sales Administrator role
- Working knowledge of typical SaaS transaction workflows, particularly in Netsuite or similar ERP systems
- Critical thinking to solve problems
- High attention to detail and proven ability to work in a fast-paced environment
- Strong communication skills, both written and verbal
- Demonstrated ability to build rapport with customers and provide excellent service
- Ability to prioritize multiple tasks while maintaining overall team goals
- Experience with Enterprise level clients
- Experience working in NetSuite and/or Zendesk
- Customer Support experience supporting internal teams and external customers
- Basic project management knowledge and experience

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

**Benefits**

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, h

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