Customer Service

hace 2 semanas

Tijuana, México North American Production Sharing A tiempo completo

We are currently looking to hire a diligent & ambitious Customer Service Agent to join our team and ensure strong customer service levels are met in line with Company objectives.

**Main Responsibilities of a Customer Service Manager**:

- You will be responsible for efficiently and accurately inputting, updating, and maintaining orders, agent, and account information into the company's database on a timely basis
- Serves customers by selling products and meeting customer needs
- Submits orders by referring to price lists and product literature
- Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality
- Liaising with internal stakeholders and following up with external customers on all account related requests
- Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources
- Collaborating effectively with supply chains, sales and other teams to ensure prompt and accurate order processing and delivery
- Coordinates all activities associated with the shipment of outgoing products and the receipt of incoming products and materials and assists production as needed

**Key Requirements**:

- You have solid prior experience in a similar role
- You have excellent organizational, administrative and problem-solving skills
- You possess strong communication, interpersonal, and customer service skills
- You work well in matrix environments requiring you to work with a wide range of stakeholders

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