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Sr. Manager, Human Resources Shared Services

hace 5 meses

Guadalajara, México Ingredion A tiempo completo

Sr. Manager, Human Resources Shared Services

LOCATION: Guadalajara SSC

REPORTS TO: Director of Global Shared Services HR Operation

The Sr. Manager, Human Resources Shared Services - Americas will be responsible for executing the HR Operations strategy in the Americas region. This role involves overseeing the delivery of HR Operations services and solutions by guiding the HR Shared Services Center (SSC) team leads, identifying opportunities for improvement, and implementing change initiatives. The Sr. Manager ensures global consistency and efficiency in HR operations while partnering with the Director of GSS HR Operations and regional Controllers to align HR strategies with business needs. Adherence to service level agreements (SLAs), monitoring performance, and driving continuous improvement are key responsibilities of this role. The Sr. Manager will also manage projects, support employee career development, and stay updated on emerging trends in HR shared services.

Core Responsibilities:
Lead Guadalajara HR SSC: Oversee the end-to-end delivery of HR operational services assigned to the regional center in Guadalajara

Develop HR Operations Strategy: Collaborate with the Director of GSS HR Operations and regional Controllers to evolve HR Operations strategies aligned with the business, work, workforce, and workplaces at Ingredion

Monitor SLAs and Reporting: Ensure adherence to SLAs, produce and review reports on performance, and identify and track any administration or performance issues. Escalate issues as necessary for timely resolution

Drive Continuous Improvement: Foster a customer-focused culture of continuous improvement within the HR SSC. Collaborate with other operations management areas to maintain overall service quality

Research and Emerging Trends: Conduct research to stay informed about emerging trends in HR shared services and recommend relevant changes or enhancements

Project Management: Manage projects from end to end, ensuring their successful completion

Employee Development: Support the career development of employees in the Guadalajara HR SSC. Assess training needs, coach for performance improvement, and facilitate job rotations to deepen employees' understanding of HR Operations processes

HR Expertise: Exhibit a robust background in HR functions, including a minimum of ten years of diverse HR experience with at least five years in a supervisory capacity. Demonstrate proficiency in HR technical skills and maintain a high level of operational excellence.

Business Acumen: Possess a strong understanding of business and financial concepts

Internal Controls: for financial reporting, which meet U.S. Sarbanes-Oxley requirements (“SOX”)

Analytical Skills: Exhibit strong analytical, problem-solving, and decision-making skills

Influencing Skills: Influence decisions to produce positive business outcomes

Adaptability and Flexibility: Adapt and remain flexible in dealing with different viewpoints and site differences. Effectively manage ambiguity

Customer Management: Experience in managing customer relationships and maintaining customer focus and satisfaction

Attention to Detail: Be detail-oriented and measurement-driven

Vendor Management: Experience in vendor management and building strong relationships

Prioritization and Time Management: Ability to prioritize and manage competing requests and priorities

Collaboration: Possess strong influencing skills and collaborate effectively across multiple levels of the enterprise

Negotiation Skills: Proven negotiation skills and the ability to establish common ground for win-win outcomes

Team Management: Ability to lead and coach large, diverse, and multicultural teams with a strong team focus and desire to achieve results

Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally

Results-Oriented: Push to drive personal and organizational results, make timely decisions, and benefit Ingredion globally

Shared Services Environment: Prefer prior experience in a shared services environment.

HRIS and Data Analytics: Strong background in HRIS and data analytics, preferably with experience in systems like Workday, ServiceNow, and Payroll systems like ADP and TRESS

Information Technology Proficiency: Knowledgeable and proficient in all Microsoft Office tools

Education: Bachelor's degree required.

Language Skills & Proficiency:
English: Must have expert proficiency in English

Spanish: Must have expert proficiency in Spanish

Portuguese: Nice to have medium proficiency in Portuguese

Relocation Available? Yes

Company Background:
Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean