Technical Support Specialist
hace 3 semanas
**TITLE**:Technical Support Specialist
**LOCATION**:Merida, Yucatán, Mexico
**SALARY RANGE**:20,000 to 25,000 MXN (Net) based on experience
DealerGeek is a leading technology and solutions provider in the automotive industry, committed to providing excellence to our customers. Driven by our culture to solve complex problems, our success can be measured by the long-term relationships we have built with our customers, employees, and partners.
The world and the automotive industry's needs are rapidly changing and at DealerGeek we aim to always be part of the solution and not the problem. This position is available because we believe you can help us tackle some of the world's most exciting challenges
Our headquarters are in West Palm Beach, Florida and we have offices in Miami - Florida,
Daphne - Alabama, Pascagoula - Mississippi, Columbus - Georgia, Mexico City - Mexico, and Merida - Mexico
You will be part of an exciting and fast-growing Technical Support organization that is cross-trained and multifunctional. Your team is our first line of defense and it's responsible for providing technical assistance to our customers and our Field Service Engineers.
- Rely on the team’s Support and Lead Engineers to resolve customers' technical issues.
- Answer incoming calls from customers with technical requests
- Replicate, troubleshoot, and describe customers reported issues
- Properly document all communication in our internal client support system
- Achieve and maintain targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.
- Escalate top priority, production-critical issues to the appropriate technical departments (NOC, SOC, DevOps, or Dev)
- Open support tickets with third-party vendors when necessary
**Experience**
- Degree in Computer Science, Engineering or equivalent experience
- Strong English communication skills, both written and verbal is required
- 1+ year supporting PC hardware and software
- Help desk / technical troubleshooting experience
- Technical knowledge of networking protocols and related technologies
- Basic knowledge of malware, intrusion detection, and prevention systems
- Experience working with various Windows Server and Client OS versions
- Experience with MS O365 and standard windows-based programs
- Excellent problem-solving skills with strong attention to detail
**Benefits**
- Competitive salary, bonuses
- Yearly performance-based salary increases
- Flexible Paid Time Off
- Observation of all Government Holidays
- Continuous education, training, and conferences
- Company-sponsored certifications in related field
- Company provided financial, management, and leadership training
**Job Types**: Tiempo completo, Por tiempo indeterminado
Pay: $20,000.00 - $25,000.00 per month
**Benefits**:
- Aumentos salariales
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Días por enfermedad
- Estacionamiento gratuito
- Programa de referidos
Schedule:
- Lunes a viernes
- Turno de 8 horas
Supplemental Pay:
- Bono anual
- Bono de permanencia
- Bono de productividad
Ability to commute/relocate:
- Mérida, Yuc.: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Language**:
- English (required)
-
Technical Support Specialist
hace 2 semanas
Merida, México ABB Mexico A tiempo completoThis is a Technical Support Specialist role for ABB Control Systems and other automation and digital solutions. You will be a part of Process Automation Business Area for Process Industries Division based in Merida, Mexico. In this role you will be reporting to Global Channel Support Manager and will be part of the Global Channel Support team working under...
-
Technical Support Specialist
hace 7 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Support Specialist
hace 7 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Sales Support Specialist
hace 3 semanas
Merida, México ABB A tiempo completo**Technical Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
-
Technical Support Engineer
hace 7 meses
Merida, México Kwan Technology Inc A tiempo completoTechnical Support Engineers at Kwan provide multiple channels of technical assistance to help ensure our Client's customers are securely and properly using their Identity Management security platform. We are looking for either a junior person with strong potential or an experienced A+ team member. - Technical support for customers purchasing and using the...
-
Technical Support Representative
hace 7 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Support Specialist Administrator
hace 8 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Support Representative
hace 7 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Application Sales Support Specialist
hace 7 meses
Merida, México ABB A tiempo completo**Application Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Program Support Specialist
hace 9 meses
Merida, México WorldStrides A tiempo completo**The Program Support Specialist (PSS)**will work in partnership with Account Managers, Sales and Operations in the planning and implementation of custom international study programs for university students in order to support their**responsibilities**that include, but are not limited to: - Provide excellent customer service to all program participants,...
-
Program Support Specialist
hace 9 meses
Merida, México WorldStrides A tiempo completoDescription: The Program Support Specialist will work closely with all members of the Higher Ed team in order to fulfill programs. Responsibilities include, but are not limited to, the following: - Assist with creating and maintaining on-line registration platforms - Update APPs, vendor manager, and participant information (types, flights, personal info,...
-
Customer Support Specialist
hace 2 días
Merida, México Daytrip A tiempo completoJoin the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand! Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for...
-
Tech Specialist Java Engineer
hace 4 días
Merida, México Kwan Tecnología A tiempo completo**Tech Support Java Engineer** This position is to join a Silicon Valley company that has a Global Support organization that provides technical Product Support services to customers and internal teams, we're looking for a **Support Engineer** to join us. Your primary focus is being the first technical point of contact helping to debug and solve problems...
-
Technical Support Team Captain
hace 8 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Tac Specialist
hace 2 días
Merida, México Kwan Tecnología A tiempo completo**Requirements**: - Excellent customer service, verbal and written communication - Active listening Skills - Knowledge of customer service practices - High-level technical knowledge to be able to understand a customer’s problem and be able to communicate to support engineers. Desirable: Experience with CRM tools **Responsibilities**: - Answer incoming...
-
Technical Recruiter
hace 7 meses
Merida, México Boldr A tiempo completo**WHAT IS YOUR ROLE**: **WHAT WILL YOU DO**: *** - **Client Management**:*** - **Schedule and conduct job intake meetings for all requests.** ***: - **Sit down with stakeholders to do monthly account health checks, building rapport and trust with the hiring team.** ***: - **Educate the stakeholders on the TA process.** ***: - **Understand all requirements...
-
Technical Program Manager
hace 8 meses
Merida, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Analyst Customer Support
hace 7 meses
Merida, México Kensium Solutions A tiempo completoOverview Kensium is currently seeking a Analyst -Customer Support to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit.. You should be a self-aware, self-starting individual.The right person for this job will pride themselves on taking responsibility for their role. You should be a...
-
Customer Support Analyst
hace 7 meses
Merida, México Kensium Solutions LLC A tiempo completoKensium is currently seeking a Customer Support Analyst to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit. **Responsibilities** - Triage support requests in the appropriate request tracking systems - Jira, Jira Service Manager - Install and configure Kensium software products (POS,...
-
Account Service Specialist
hace 2 semanas
Merida, México NTT DATA A tiempo completo**Req ID**: 236987 We are currently seeking a Account Service Specialist to join our team in Merida, Yucatán (MX-YUC), Mexico (MX). Assigned to basic service delivery processes and associated projects. - May participate in continuous improvement activities in support of client or internal business processes. - Provides resolution to an assortment of...